We're a force for good
RACQ’s "A Force for Good" sustainability framework is made up of four key pillars which direct the Club’s activities, including areas of focus, outcomes, metrics, and our alignment to Sustainable Development Goals (SDGs). The progress made against these pillars will be reported annually in the Club’s For the Greater Good Report.
People: Thriving together
People are at the heart of everything we do. Whether you’re an RACQ member or part of our workforce, we want to make a positive impact on your life.
Our focus areas
- Improving member satisfaction, experience and benefits
- Building on our diverse and inclusive culture
Our Sustainable Development Goals
How we've made an impact^
$19.8m member savings through RACQ partner discounts1
67.5 Net Promoter Score2
2,106 vulnerable members supported through RACQ measures3
71% employee engagement score4
$832,169 invested in employee external training and development5
Disability Inclusion Action Plan launched
Environment: Treading lightly on the earth
We’ve listened to our members. You care about the environment, and we do too. That’s why we’re taking the lead by offering ways to move and live more sustainably. We are also changing the way we do things in our operations to reduce our environmental impact and transitioning towards net-zero emissions.
Our focus areas
- Supporting Queensland’s transition to a low-carbon future
- Working towards net-zero and circular operations
Our Sustainable Development Goals
How we've made an impact^
49 public EV charging sites supported by RACQ sponsorships and investments6
50% scope 1 and 2 greenhouse gas (GHG) emission reductions since FY207
6,370kW of residential solar capacity installed with RACQ Solar8
100% of our electricity consumption in our owned buildings came from renewable energy since November 2023
Advocated for key changes with the New Vehicle (Fuel) Efficiency Standard (NVES) legislation
187,088 car batteries collected by our roadside operations for recycling9
Community: Safe at home and on the road
We're shifting our focus, so that we’re not only helping members and communities recover from natural disasters, but we’re also helping make Queensland more resilient in the future. And, as always, we’ll keep advocating all road users. Road safety is in our DNA, and we’ll continue to play a leading role in this area.
Our focus areas
- Supporting climate resilient communities
- Advocating for safe driving and safer, connected roads
Our Sustainable Development Goals
How we've made an impact^
$8.4m provided to charities and communities across the State10
1,517 community roadside rescues for children and pets locked in cars11
9,914 community volunteer hours through RACQ initiatives10
Launched new RACQ Foundation resilience grants
65,210 people participated in RACQ road safety programs across Queensland10
Delivered First Nations project in Cherbourg
Governance: Trusted by Queensland
RACQ has been around for 118 years. In that time, we’ve earned our reputation by leading with integrity and transparency. We do the right thing by our staff, our members and their communities, because accountability matters.
Our focus areas
- Leading with integrity and transparency
- Renewing and innovating our business model
Our Sustainable Development Goals
How we've made an impact^
84.5% RepTrak® Score (brand trust and reputation)12
21 activities in the approved Risk Transformation Plan have been completed
$158.5m refunded to eligible members following pricing promises review since remediation began in FY2313
Developed RACQ’s Political and Government Engagement Framework and Policy
Sustainability news
Things to note
^Figures based on FY24 statistics. See RACQ's FY24 For the Greater Good Report for more details.
1Savings displayed are based on information received by RACQ from third party discount providers in relation to sales made during the relevant period and are inclusive of GST.
2Average FY24 monthly score. NPS Member relationship score. Net Promoter Score (NPS) is a proprietary model developed by Bain and Co, which measures customer loyalty. NPS results are measured via a survey question and reported on a range from -100 to 100 with higher scores evidencing more positive customer loyalty.
3Further details on page 10 the FY24 For the Greater Good Report.
4Data provided on a voluntary basis through the annual anonymous Your Voice survey in March 2024. Employee engagement is a metric that represents the levels of enthusiasm employees feel toward their organisation. It captures more than just job satisfaction or feeling happy at work – it’s a measure of how motivated people are to put in extra effort for their organisation, and a sign of how committed they are to staying there.
5Total value of all paid external training and development.
6Further details on page 18 of the FY24 For the Greater Good Report.
7Our reported FY20-24 Greenhouse gas (GHG) emissions are rounded to the nearest whole number and have been calculated using Schneider Electric’s energy and sustainability management platform, EcoStruxure™ Resource Advisor. Our Scope 2 emissions were calculated by applying the voluntary market-based methodology outlined in the National Greenhouse and Energy Reporting Measurement Determination and aligns with the greenhouse gas accounting methodology represented in the Greenhouse Gas Protocol Scope 2 Guidance. As we report our Scope 2 emissions primarily using the market-based methodology, we have revised our FY20 Greenhouse gas emissions baseline from 8,822 tCO2-e to 7,642 tCO2-e to ensure alignment.
8The kW calculation is based on adding together the total number of kWs of each residential system installed based on the specific manufacturer power output estimates for the different panels used.
9Battery recycling breaks down used lead acid battery components to create by-products that are repurposed, disposed of via trade waste or to landfill.
10Further details on page 14 of the FY24 For the Greater Good Report.
11Roadside patrol and towing services provided to the community. Community Roadside rescue costs are calculated using the amounts paid to our external service providers for events included in categorisations, and an average cost per job for any events completed by internal service providers.
12Average FY24 monthly score. RepTrak® measures the reputation of the largest companies operating nationally every quarter
13As of 30 June 2024.