RACQ submission on the inquiry into the Tow Truck Bill 2023
‘Queensland motorists deserve better protection’ is the core focus of leading insurer RACQ’s submission to the Inquiry into the Tow Truck Bill 2023 (‘the Bill’).
In its submission, RACQ identified the key areas of importance in the Bill and existing 1973 Tow Truck Act which need urgent addressing to ensure motorists are not left exposed and vulnerable to exploitation by third party Accident Management Companies and Credit Repair/Hire operators.
RACQ Chief Executive Insurance Trent Sayers said watered down protections and lack of awareness or proper enforcement of legislative requirements can unnecessarily place upward pressure on insurance premiums, lead to repair issues and intimidating, coercive conduct by towing providers.
“As one of the largest providers of car insurance in Queensland, we see firsthand the emotional and financial toll accidents can have on motorists, and while the vast majority of towing operators are operating ethically the Bill needs to protect motorist in their time of need when they are seeking honest, ethical and appropriate assistance,” Mr Sayers said.
“Queensland motorists need this Bill to protect them and to ensure all towing providers are acting in their best interest, not self-interests. It is disappointing that a minority of operators in what is otherwise a professionally run industry makes this legislative protection critical for motorists.
“Our submission outlines our recommendations for the areas we believe need urgent revision, particularly when it comes to privacy and disclosing sensitive information, incentives for towing services and conduct by towing operators.”
Related topics
-
The information in this article has been prepared for general information purposes only and is not intended as legal advice or specific advice to any particular person. Any advice contained in the document is general advice, not intended as legal advice or professional advice and does not take into account any person’s particular circumstances. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives and needs.
Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the Product Disclosure Statement (PDS) and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.
Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Terms, conditions, fees, charges and lending policies apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, and consider if appropriate for you before deciding.
Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.
RACQ Operations Pty Ltd (ABN 80 009 663 414 AR 000234978) and Members Travel Group Pty Ltd (ABN 45 144 538 803 AR 000432492) are acting as an Authorised Representative of the issuer of the insurance, Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548). Any advice set out above is general in nature only, and does not take into account your objectives, financial situation or needs. Before purchasing any travel products, please consider the RACQ Travel Insurance Product Disclosure Statement (PDS) and the Target Market Determinations (TMDs) that apply to these products. Whilst the PDS outlines the Terms and Conditions of these products, the TMDs outline the intended class of customers that comprise the target market for these travel products. This will allow you to consider which products best suit your objectives, financial situation and needs and consider the products appropriateness to your personal circumstances. TMDs also outline matters involving the distribution and the review of these products. The PDS, Supplementary PDS and TMDs for each travel product can be found here.