RACQ: We’re here for you, Queensland
RACQ teams are continuing to work around the clock to support members left devastated by flooding.
RACQ Group CEO David Carter said at midday today, more than 8,800 insurance claims had been lodged from areas including Brisbane, the Sunshine Coast and Gympie.
“The majority of claims we have received so far are for damage to homes,” Mr Carter said.
“Our Mobile Member Centre has arrived in Gympie, with claims and assessing staff ready to support our members.
“If you are yet to lodge your claim, the quickest and easiest way is online. Alternatively, you can give us a call on 13 72 02.
“RACQ is also offering tailored disaster relief packages to banking members impacted by the current weather events. Affected members can contact RACQ Bank on 13 1905 to discuss the options available to them.”
Mr Carter said the Club’s Roadside Assistance crews had also been working hard to help motorists.
“On Wednesday we completed more than 700 general tows across Brisbane, the Gold Coast and Sunshine Coast, with many of the vehicles in need of a tow suffering water-related mechanical issues. These are record volumes and despite ongoing wet weather and challenging road conditions, it’s heartening to see the team doing everything they can to get to our members,” he said.
“With a number of roads closed across the south east due to flooding or damage, the crews are experiencing more congestion than normal and it may take us a little longer to reach our members, but safety remains our number one priority.
“With severe storms also on the radar, we urge drivers to avoid the roads and stay at home. This will allow emergency responders, including our crews, to move more safely so they can continue to help those in need of assistance.
“If you must be on the roads and are passing a roadside incident with flashing lights, please move over or slow down, if it’s safe to do so, to ensure responders have a safe space to work.”
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The information in this article has been prepared for general information purposes only and is not intended as legal advice or specific advice to any particular person. Any advice contained in the document is general advice, not intended as legal advice or professional advice and does not take into account any person’s particular circumstances. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives and needs.
Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the Product Disclosure Statement (PDS) and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.
Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Terms, conditions, fees, charges and lending policies apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, and consider if appropriate for you before deciding.
Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.
RACQ Operations Pty Ltd (ABN 80 009 663 414 AR 000234978) and Members Travel Group Pty Ltd (ABN 45 144 538 803 AR 000432492) are acting as an Authorised Representative of the issuer of the insurance, Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548). Any advice set out above is general in nature only, and does not take into account your objectives, financial situation or needs. Before purchasing any travel products, please consider the RACQ Travel Insurance Product Disclosure Statement (PDS) and the Target Market Determinations (TMDs) that apply to these products. Whilst the PDS outlines the Terms and Conditions of these products, the TMDs outline the intended class of customers that comprise the target market for these travel products. This will allow you to consider which products best suit your objectives, financial situation and needs and consider the products appropriateness to your personal circumstances. TMDs also outline matters involving the distribution and the review of these products. The PDS, Supplementary PDS and TMDs for each travel product can be found here.