How to bank better in COVID-19: RACQ Bank
“We’d been working towards several digital initiatives for some time, but COVID-19 gave us the opportunity to escalate these projects,” Ms Ross said.
“This meant our Queensland lenders were able to switch to digital lending, e-signatures and other simple solutions to help create an excellent experience for members who we’re unable to meet face to face.
“We’ve seen a great response from our members, with our call response times and satisfaction scores performing well above average; it’s clear that this will continue to work into the future.”
Ms Ross said now was a great time for Queenslanders to evaluate their mortgage and hunt for the best deal.
“Plenty of banks are offering both hardship response programs and competitive deals that could help set you up for a stronger financial future,” she said.
“If your bank isn’t willing to support you through this, it’s time to find a bank that does.
“Give our friendly team a call today to chat about what we can do for you and your family, it might just be your neighbour that picks up!”
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Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the Product Disclosure Statement (PDS) and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.
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RACQ Operations Pty Ltd (ABN 80 009 663 414 AR 000234978) and Members Travel Group Pty Ltd (ABN 45 144 538 803 AR 000432492) are acting as an Authorised Representative of the issuer of the insurance, Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548). Any advice set out above is general in nature only, and does not take into account your objectives, financial situation or needs. Before purchasing any travel products, please consider the RACQ Travel Insurance Product Disclosure Statement (PDS) and the Target Market Determinations (TMDs) that apply to these products. Whilst the PDS outlines the Terms and Conditions of these products, the TMDs outline the intended class of customers that comprise the target market for these travel products. This will allow you to consider which products best suit your objectives, financial situation and needs and consider the products appropriateness to your personal circumstances. TMDs also outline matters involving the distribution and the review of these products. The PDS, Supplementary PDS and TMDs for each travel product can be found here.