RACQ remains here for you during Brisbane lockdown
RACQ Acting CEO Glenn Toms said the Club had taken a number of measures to help ensure staff and members stayed safe.
“Our retail stores, roadside assistance, towing and incident response teams will continue to operate within in the Greater Brisbane area, with the highest levels of PPE, social distancing and cleaning practices implemented to keep our people and members safe,” Mr Toms said.
“This will ensure we can attend to stranded members on the roadside and deliver banking services from our stores. It’s important to note though, that whilst we can tow vehicles within the Greater Brisbane area, we are unable to tow vehicles into or out of the designated Greater Brisbane area, whilst these restrictions remain in place.
“To reduce the risk of transmission, our Autoglass replacement stores in Brisbane will close, however are available to service any emergency glass replacement needs. Our vehicle inspection services will close and we will send our remaining office-based staff to work from home.
“We will also be standing down our insurance builders and tradespeople working in the Greater Brisbane region. Where emergency insurance repairs are required, we’ll complete these works.”
Mr Toms assured members while things would be operating differently over the next three days, help was still available for those who needed it.
“This situation continues to evolve, but our members can rest assured we’re doing whatever we can to ensure we maintain our essential services from the side of the road, to meeting their banking needs, or processing an unexpected insurance claim,” he said.
“Our contact centres remain open to take calls from our members and staff are well-prepared having worked from home for much of last year.”
Mr Toms urged members to stay home and to stay safe.
“Only go out if you have to and if you’re an essential worker, are shopping, exercising, or are caring for a vulnerable person,” he said.
“If you don’t need to be out on the roads then the message is – don’t be. Let’s all do what we can to help stop the spread of this virus.”
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The information in this article has been prepared for general information purposes only and is not intended as legal advice or specific advice to any particular person. Any advice contained in the document is general advice, not intended as legal advice or professional advice and does not take into account any person’s particular circumstances. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives and needs.
Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the Product Disclosure Statement (PDS) and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.
Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Terms, conditions, fees, charges and lending policies apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, and consider if appropriate for you before deciding.
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RACQ Operations Pty Ltd (ABN 80 009 663 414 AR 000234978) and Members Travel Group Pty Ltd (ABN 45 144 538 803 AR 000432492) are acting as an Authorised Representative of the issuer of the insurance, Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548). Any advice set out above is general in nature only, and does not take into account your objectives, financial situation or needs. Before purchasing any travel products, please consider the RACQ Travel Insurance Product Disclosure Statement (PDS) and the Target Market Determinations (TMDs) that apply to these products. Whilst the PDS outlines the Terms and Conditions of these products, the TMDs outline the intended class of customers that comprise the target market for these travel products. This will allow you to consider which products best suit your objectives, financial situation and needs and consider the products appropriateness to your personal circumstances. TMDs also outline matters involving the distribution and the review of these products. The PDS, Supplementary PDS and TMDs for each travel product can be found here.