Brisbane lockdown: RACQ still here if you need us
The Queensland Government announced Brisbane, Logan, Ipswich, Moreton Bay and Redlands council areas would go into lockdown from 5pm Monday, following the discovery of new coronavirus cases within the local community.
RACQ CEO David Carter said the Club had taken measures to ensure its employees and members could be kept as safe as possible.
“Our retail stores, Roadside Assistance, towing and incident response teams, insurance claim assessing and repairs teams will continue to operate within the Greater Brisbane area, with the highest levels of PPE, social distancing and cleaning practices implemented to keep everyone safe,” Mr Carter said.
“This will ensure we can attend to stranded members on the roadside and deliver banking services from our stores.
“Our Autoglass replacement stores in Lawnton and Springwood will close, however we’re available to service any emergency glass replacement needs. Our vehicle inspection services in the Greater Brisbane area will also close.
Mr Carter assured members that while some services would operate differently over the next three days, help remained available for those who needed it.
“Our members can rest assured we’re doing whatever we can to ensure we maintain our essential services from the side of the road, to meeting their banking needs, or processing an unexpected insurance claim. And of course, our services outside the Greater Brisbane area remain open and available,” he said.
“Our contact centres remain open to take calls from our members and our employees are well-prepared having worked from home for much of last year and during the January lockdown.”
Mr Carter urged south east Queenslanders to stay home and to stay safe to help prevent the spread of COVID-19.
“Only go out if you have to and if you’re an essential worker, are shopping, exercising, or are caring for a vulnerable person,” he said.
“If you don’t need to be out on the roads then the message is – don’t be. Let’s all do what we can to help stop the spread of this virus.”
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RACQ Operations Pty Ltd (ABN 80 009 663 414 AR 000234978) and Members Travel Group Pty Ltd (ABN 45 144 538 803 AR 000432492) are acting as an Authorised Representative of the issuer of the insurance, Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548). Any advice set out above is general in nature only, and does not take into account your objectives, financial situation or needs. Before purchasing any travel products, please consider the RACQ Travel Insurance Product Disclosure Statement (PDS) and the Target Market Determinations (TMDs) that apply to these products. Whilst the PDS outlines the Terms and Conditions of these products, the TMDs outline the intended class of customers that comprise the target market for these travel products. This will allow you to consider which products best suit your objectives, financial situation and needs and consider the products appropriateness to your personal circumstances. TMDs also outline matters involving the distribution and the review of these products. The PDS, Supplementary PDS and TMDs for each travel product can be found here.