RACQ still here to help during lockdown
The Queensland Government announced Brisbane, Ipswich, Logan City, Moreton Bay, Redlands, Sunshine Coast, Noosa, Somerset, Lockyer Valley, Scenic Rim, Gold Coast, Palm Island and Townsville council areas, including Magnetic Island, would go into lockdown from 6pm Tuesday 29 June to 6pm Friday 2 July.
RACQ CEO David Carter said the Club had taken measures to ensure its employees and members would be kept as safe as possible.
“Our retail stores, Roadside Assistance, towing and incident response teams, insurance claim assessing, vehicle inspections and repairs teams will continue to operate wearing PPE and adhering to social distancing and cleaning practices to keep everyone safe,” Mr Carter said.
“This will ensure we can attend to stranded members on the roadside and deliver banking services from our stores.
“Our Autoglass replacement stores in Lawnton and Springwood will close, however we’re available to service any emergency glass replacement needs. All other auto-glass will remain open outside of this area.
“Insurance claims is considered an essential service therefore assessing and repair teams will continue to carry out their work within COVID-safe protocols.”
Mr Carter assured members while some services would operate differently over the next three days, help remained available for those who needed it.
“Our members can rest easy knowing we’re doing whatever we can to ensure we maintain our essential services from the side of the road, to meeting their banking needs, or processing an unexpected insurance claim. Our services outside the 13 local government areas named in the lockdown remain available and ready to help,” he said.
“Our contact centres remain open to take calls from our members and our employees are well-prepared having worked from home for much of last year and during the previous lockdowns.”
Mr Carter urged Queenslanders to stay home and to stay safe to help prevent the spread of COVID-19.
“Only go out if you’re an essential worker,shopping, exercising, or caring for a vulnerable person,” he said.
“If you don’t need to be out on the roads then the message is – don’t be. Let’s all do what we can to help stop the spread of this virus.”
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The information in this article has been prepared for general information purposes only and is not intended as legal advice or specific advice to any particular person. Any advice contained in the document is general advice, not intended as legal advice or professional advice and does not take into account any person’s particular circumstances. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives and needs.
Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the Product Disclosure Statement (PDS) and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.
Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Terms, conditions, fees, charges and lending policies apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, and consider if appropriate for you before deciding.
Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.
RACQ Operations Pty Ltd (ABN 80 009 663 414 AR 000234978) and Members Travel Group Pty Ltd (ABN 45 144 538 803 AR 000432492) are acting as an Authorised Representative of the issuer of the insurance, Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548). Any advice set out above is general in nature only, and does not take into account your objectives, financial situation or needs. Before purchasing any travel products, please consider the RACQ Travel Insurance Product Disclosure Statement (PDS) and the Target Market Determinations (TMDs) that apply to these products. Whilst the PDS outlines the Terms and Conditions of these products, the TMDs outline the intended class of customers that comprise the target market for these travel products. This will allow you to consider which products best suit your objectives, financial situation and needs and consider the products appropriateness to your personal circumstances. TMDs also outline matters involving the distribution and the review of these products. The PDS, Supplementary PDS and TMDs for each travel product can be found here.