Support available for members affected by COVID-19 lockdowns
“Whether it be to pause your mortgage repayment, or to talk about your insurance or Roadside Assistance cover, please give our team a call on 13 1905 and we’ll talk through your options,” Mr Carter said.
“Our members can rest easy knowing we’re doing whatever we can to ensure we maintain our essential services from the side of the road, to meeting their banking needs, or processing an unexpected insurance claim.”
Mr Carter said the Club had taken measures to ensure its employees and members would be kept as safe as possible during this time.
“Members can now book a virtual consultation to discuss home loans, and we’re also offering virtual insurance assessments where possible,” he said.
“Our Roadside Assistance, towing and incident response teams, insurance claim assessing, vehicle inspections and repairs teams are essential services and continue to operate. Team members will be wearing appropriate PPE and adhering to social distancing and cleaning practices to keep everyone safe.
“The majority of our retail stores remain open, with the exception of our Brisbane CBD and Indooroopilly stores closed during the lockdown just to be cautious.
“Our Autoglass replacement stores in Lawnton and Springwood are also closed, however we’re available to service any emergency glass replacement needs. All other auto-glass services will remain open outside of the impacted area.”
Mr Carter urged Queenslanders to stay home and to stay safe to help prevent the spread of COVID-19.
“We also encourage Queenslanders to get vaccinated as soon as possible,” he said
“Let’s all do what we can to help stop the spread of this virus, so we can see restrictions ease and can take advantage of our beautiful spring here in Queensland.”
More information on RACQ's response to COVID-19 can be found here.
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The information in this article has been prepared for general information purposes only and is not intended as legal advice or specific advice to any particular person. Any advice contained in the document is general advice, not intended as legal advice or professional advice and does not take into account any person’s particular circumstances. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives and needs.
Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the Product Disclosure Statement (PDS) and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.
Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Terms, conditions, fees, charges and lending policies apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, and consider if appropriate for you before deciding.
Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.
RACQ Operations Pty Ltd (ABN 80 009 663 414 AR 000234978) and Members Travel Group Pty Ltd (ABN 45 144 538 803 AR 000432492) are acting as an Authorised Representative of the issuer of the insurance, Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548). Any advice set out above is general in nature only, and does not take into account your objectives, financial situation or needs. Before purchasing any travel products, please consider the RACQ Travel Insurance Product Disclosure Statement (PDS) and the Target Market Determinations (TMDs) that apply to these products. Whilst the PDS outlines the Terms and Conditions of these products, the TMDs outline the intended class of customers that comprise the target market for these travel products. This will allow you to consider which products best suit your objectives, financial situation and needs and consider the products appropriateness to your personal circumstances. TMDs also outline matters involving the distribution and the review of these products. The PDS, Supplementary PDS and TMDs for each travel product can be found here.