RACQ still here to take care of members
RACQ has assured members critical services would remain available while the State dealt with rising COVID-19 cases.
RACQ CEO David Carter said the Club had managed COVID-19 very well since March 2020, both in its workplaces and in delivering all of its services to members and communities throughout Queensland and he was confident the Club would continue to do so.
“While the predicted scale of the latest COVID-19 wave may well have some impact on services and our own supply chains through January and February, we want our members to know we are doing our best to minimise disruptions and continue the excellent service they’ve come to expect from us,” Mr Carter said.
Mr Carter said the Club had taken measures to ensure its employees and members would be kept as safe as possible.
“Our critical services remain available during this time and we have well developed procedures that continue to keep our people and members safe,” he said.
“Our retail stores, mobile lenders, assessors and vehicle inspectors, roadside assistance, towing and incident response teams continue to operate with the highest practicable levels of safety precautions, including PPE, social distancing and strict cleaning practices.”
Mr Carter said for other RACQ roles, employees had been asked to work from home wherever possible.
“Our contact centres remain open to take calls from our members and our staff are well-prepared having worked from home for much of the past two years,” he said.
“We have also recently upgraded our racq.com website and added to, and improved, the services members can access themselves 24 hours a day, seven days a week. Our social media channels, such as Facebook, and the website will continue to be updated regularly, providing advice and support to members about road conditions, fuel prices, and weather events that may cause insurance claims.
“For members wishing to discuss their loan options without leaving home, our mobile lenders also offer phone and virtual consultations.
“If there is a need for an individual or team to work on site, safety protocols apply including using the Queensland Government QR code on arrival, thermal cameras, the use of masks while indoors, as well as strict physical distancing and enhanced cleaning practices.”
Mr Carter said the Club continuously monitored its safety protocols and these are regularly reviewed to ensure consistency with the most recent advice from the Chief Health Officer.
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The information in this article has been prepared for general information purposes only and is not intended as legal advice or specific advice to any particular person. Any advice contained in the document is general advice, not intended as legal advice or professional advice and does not take into account any person’s particular circumstances. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives and needs.
Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the Product Disclosure Statement (PDS) and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.
Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Terms, conditions, fees, charges and lending policies apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, and consider if appropriate for you before deciding.
Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.
RACQ Operations Pty Ltd (ABN 80 009 663 414 AR 000234978) and Members Travel Group Pty Ltd (ABN 45 144 538 803 AR 000432492) are acting as an Authorised Representative of the issuer of the insurance, Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548). Any advice set out above is general in nature only, and does not take into account your objectives, financial situation or needs. Before purchasing any travel products, please consider the RACQ Travel Insurance Product Disclosure Statement (PDS) and the Target Market Determinations (TMDs) that apply to these products. Whilst the PDS outlines the Terms and Conditions of these products, the TMDs outline the intended class of customers that comprise the target market for these travel products. This will allow you to consider which products best suit your objectives, financial situation and needs and consider the products appropriateness to your personal circumstances. TMDs also outline matters involving the distribution and the review of these products. The PDS, Supplementary PDS and TMDs for each travel product can be found here.