We’re here for you
How RACQ is supporting members in the aftermath of south-east Queensland’s devastating floods.
The cleanup after flooding that swamped south-east Queensland is well underway, however the recovery from the natural disaster will take much longer for affected RACQ members.
RACQ Group CEO David Carter said while many members were doing it tough, they could be assured they were not alone.
“We’re here to help over the days and months ahead until the recovery from this disaster is complete,” Mr Carter said.
“We are here for the long haul and have extra staff on the ground in flood-affected areas to assist members with their insurance claims, roadside assistance or banking needs, with tailored support and financial relief options available.”
RACQ also offers tailored disaster relief packages to bank members impacted by the weather events. Impacted members can contact RACQ Bank on 13 1905 to discuss their options.
RACQ Foundation is helping grassroots community organisations get back on their feet after the recent floods, with new grants worth up to $100,000 now on offer.
The special funding round, announced as part of the Foundation’s Community Grants Program, will focus on supporting local groups such as sporting clubs, historical and show societies, men’s sheds and charities that have been impacted by recent flooding in south-east Queensland.
Last week RACQ’s Mobile Member Centre was in Gympie, with claims and assessing staff supporting members.
RACQ has received more than 11,300 insurance claims for homes and vehicles.
Members have lodged claims from Brisbane, Ipswich, Logan, the Sunshine Coast and Gympie.
Mr Carter said helping RACQ members get back into their homes and back on the roads was RACQ’s top priority.
“With RACQ, cover for flood, cyclone, theft and storm damage is all standard in our home and comprehensive motor insurance policies,” he said.
“We know many of you may also need immediate support, and there are ways we can help with that too – including payment for emergency accommodation, food and medicines.”
The quickest and easiest way to lodge a claim is online, or if you would prefer to speak to a consultant, you can give us a call on 13 7202.
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The information in this article has been prepared for general information purposes only and is not intended as legal advice or specific advice to any particular person. Any advice contained in the document is general advice, not intended as legal advice or professional advice and does not take into account any person’s particular circumstances. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives and needs.
Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the Product Disclosure Statement (PDS) and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.
Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Terms, conditions, fees, charges and lending policies apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, and consider if appropriate for you before deciding.
Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.
RACQ Operations Pty Ltd (ABN 80 009 663 414 AR 000234978) and Members Travel Group Pty Ltd (ABN 45 144 538 803 AR 000432492) are acting as an Authorised Representative of the issuer of the insurance, Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548). Any advice set out above is general in nature only, and does not take into account your objectives, financial situation or needs. Before purchasing any travel products, please consider the RACQ Travel Insurance Product Disclosure Statement (PDS) and the Target Market Determinations (TMDs) that apply to these products. Whilst the PDS outlines the Terms and Conditions of these products, the TMDs outline the intended class of customers that comprise the target market for these travel products. This will allow you to consider which products best suit your objectives, financial situation and needs and consider the products appropriateness to your personal circumstances. TMDs also outline matters involving the distribution and the review of these products. The PDS, Supplementary PDS and TMDs for each travel product can be found here.