Mobile Member Centre open for flood-affected members
RACQ teams are on the ground and continuing to support members experiencing flooding in Far North Queensland.
Group CEO David Carter said as at 12:30pm today (19 December), RACQ had received 299 insurance claims, including 216 home and contents and 83 motor vehicle claims, since Tropical Cyclone Jasper first hit the region.
“Our Mobile Member Centre has been at James Cook University’s Smithfield campus since last Friday and continues to support members in the area to lodge claims and answer any questions they may have,” Mr Carter said.
“We have also bolstered our claims lodgements teams to process the increasing number of claims we are receiving online and over the phone.
“Our assessors and repairers are on standby and are being deployed when it is safe to do so. Claims will be triaged, according to need and circumstances.
Mobile Member Centre location
Where: James Cook University - 88 McGregor Road, Smithfield
When: From Tuesday 19 December
Opening hours: 9:00am- 5:00pm each day
Preparing your claim:
- If you are able to safely return to your home:
- Making notes and taking photos of your belongings will make it easier to submit any claims
- It’s OK to throw away all spoiled food in your refrigerator- you don’t need to wait for an assessor to visit your home. Take a picture
- Keep a record of model numbers or serial numbers of items you are throwing away to help us replace them
- It’s OK to remove material and fabrics such as carpets if they are wet to avoid mould growing. Take a photo to help with replacement
- Make a list of essentials you will need to replace, such as bedding, clothing and food. Keep all receipts from these purchases
- Remember safety is the number one priority
What to do during a flood:
After a cyclone has passed, serious safety threats can remain.
- Only use a generator in well-ventilated areas
- Watch out for dangerous wildlife, such as spiders and snakes, which may have entered your property
- Check all power and gas supplies have been turned off if the building has sustained any damage
- Stay well-hydrated and wear a sunscreen and a hat if working outdoors
- Avoid contact with floodwater if possible
Image Source - ABC News: Katie McKenzie - Damaged home in Holloways Beach
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The information in this article has been prepared for general information purposes only and is not intended as legal advice or specific advice to any particular person. Any advice contained in the document is general advice, not intended as legal advice or professional advice and does not take into account any person’s particular circumstances. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives and needs.
Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the Product Disclosure Statement (PDS) and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.
Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Terms, conditions, fees, charges and lending policies apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, and consider if appropriate for you before deciding.
Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.
RACQ Operations Pty Ltd (ABN 80 009 663 414 AR 000234978) and Members Travel Group Pty Ltd (ABN 45 144 538 803 AR 000432492) are acting as an Authorised Representative of the issuer of the insurance, Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548). Any advice set out above is general in nature only, and does not take into account your objectives, financial situation or needs. Before purchasing any travel products, please consider the RACQ Travel Insurance Product Disclosure Statement (PDS) and the Target Market Determinations (TMDs) that apply to these products. Whilst the PDS outlines the Terms and Conditions of these products, the TMDs outline the intended class of customers that comprise the target market for these travel products. This will allow you to consider which products best suit your objectives, financial situation and needs and consider the products appropriateness to your personal circumstances. TMDs also outline matters involving the distribution and the review of these products. The PDS, Supplementary PDS and TMDs for each travel product can be found here.