RACQ mobilises following severe weather claims
As South East Queensland continues to feel the impact of flooding from Ex-Tropical Cyclone Alfred, RACQ’s teams of claims officers and builders are working to help members get back on their feet.
As at 8.30am, Sunday 9 March, RACQ had received 738 insurance claims, including 638 for home and 47 for motor as a result of the weather event.
RACQ Managing Director and Group Chief Executive Officer David Carter said the Club had bolstered the number of resources to help members in the wake of the extensive damage.
“It’s been a challenging time for many people across South East Queensland and northern NSW who have been impacted by the recent severe weather, including the loss of power and damage from water and fallen trees, Mr Carter said.
“Helping our members recover is the Club’s number one priority. We have deployed additional teams to be online, on the phone and on the ground to help our members through the recovery which we know will take time.
“If it’s safe, we encourage members to lodge their claim online or to call us on 13 72 02.
“Our team can then start the claims process by arranging emergency make-safe work, organising temporary accommodation if your home has been severely damaged and providing payments for emergency purchases. We can also arrange food spoilage payments under your contents insurance policy.
Mr Carter assured members that RACQ is well prepared and equipped to support our members through the recovery.
“We have a strong network of suppliers and builders across both regions who are being mobilised to manage the repairs,” Mr Carter said.
Mr Carter reminded members to stay safe in dangerous conditions.
“While lodging your claim is important, safety is the number one priority,” he said.
“We urge drivers to avoid flooded roads and stay at home until the water recedes. This will make it easier for emergency services and our teams to respond to member in need.
“If you are experiencing an emergency, please call 000 immediately.”
RACQ members can lodge a claim online here and keep up to date via our Cyclone Alfred information hub here.
Preparing your claim:
If you can safely return to your home:
- Making notes and taking photos of your belongings will make it easier to submit any claims.
- It’s OK to throw away all spoiled food in your refrigerator- you don’t need to wait for an assessor to visit your home. Make sure you take pictures before throwing these items away.
- Keep a record of model numbers or serial numbers of items you are throwing away to help us replace them.
- It’s OK to remove material and fabrics such as carpets if they are wet to avoid mould growing. Take a photo to help with replacement.
- Make a list of essentials you will need to replace, such as bedding, clothing and food. Keep all receipts from these purchases.
- Remember safety is the number one priority.
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