A lot has changed in RACQ’s 100 years of providing roadside assistance, but our ethos has remained the same – helping Queenslanders in their time of need.
We’ve turned bad days into good ones by continually showing up for our members when they need us most, and it’s our people who have kept this spirit and legacy alive.
When I reflect on my 35 years working for RACQ and what this milestone means to me, I’m filled with a sense of pride.
I’m proud to be part of the history of such a well-known and trusted Queensland brand, which has never forgotten its foundation or lost sight of its purpose.
Since 1925, we’ve witnessed the evolution of transport from horse and cart to motor vehicles to e-mobility. We’ve faced natural disasters, a pandemic and seen incredible advancements in technology.
Yet, through it all, RACQ has never stopped serving Queenslanders in their times of need, irrespective of where they are or when they need us.
Today, we continue this important role for our more than 1.2 million roadside assistance members with a fleet of over 500 roadside patrols and external service providers operating across the State.
While our purpose has never changed, the capability and skillsets of our people have evolved alongside a century worth of vehicle evolution.
Whether it’s upskilling our patrols to understand diagnostic equipment in modern vehicles or utilising the latest technology in our call centre, we’ve continuously improved our service to better support our members and the changing ways they travel.
In recent years, we’ve reimagined our roadside offering to include auto glass services and provide breakdown assistance for electric vehicles, caravans, large SUVs, e-bikes, motorhomes and personal mobility devices.
Looking ahead, our biggest challenge is adapting to future modes of transportation. However, we see this as an opportunity to lead the charge and be electric vehicle and e-mobility experts.
As we start our second century of roadside assistance, RACQ has never been in a better position to meet the expectations of members thanks to our highly-trained staff and access to world-leading technology.
If there is one thing we can learn from our past, it’s that whatever challenges our Club has faced, we’ve never let our members down.
It’s thanks to our past and present members that we exist and it’s thanks to our people that we have been able to serve Queenslanders for 100 years.
While I can’t predict the future, I know your Club is in good hands, and we are ready to continue our evolution to support you for the next century and beyond.
