2025 is a momentous year for RACQ as we celebrate the 100-year anniversary of our roadside assistance business.
While much has changed over the years, our focus has remained steadfast – to help motorists get back on the road safely and quickly.
From two mechanics patrolling Brisbane roads on motorcycles in 1925 to a fleet of patrols in the modern era servicing cars, bikes, e-scooters and RVs, RACQ has always served Queenslanders no matter how they travel on our roads in one of the most decentralised states in the country.
When the then Automobile Club of Queensland (ACQ) launched roadside assistance patrols, it provided a limited offering to motorists on Sundays.
As time and technology changed, that limited offering evolved exponentially. RACQ now has the State's largest roadside assistance network with more than 500 patrols providing 24/7 support to members from Cape York to the New South Wales border.
In FY24, the RACQ Roadside Assistance fleet responded to 740,300 calls for help across the State, helping 91% of drivers get back on the road with an average response time of 35 minutes.
Leona Murphy, RACQ President.
A core part of the Club’s longevity is our people and their dedication to serving our members, particularly our external service providers who have built longstanding connections in remote Queensland communities.
While we will always remain grounded in our legacy, we will continue to evolve to provide members with mobility solutions to help them move and live safely, securely and sustainably.
We are working to upskill our patrols to service a growing number of electric vehicles on our roads and increasing our presence of RACQ Auto stores to provide essential car services for members.
We want to ensure no Queenslander is left behind in the transition to more sustainable modes of transportation and for us, that means partnering with organisations like Evie Networks to provide members with discounts at 60 EV fast-charging stations across Queensland and northern New South Wales.
You can learn more about the history of our roadside assistance business in our special feature RACQ's 100-year legacy.
In the same way we continue to evolve our assistance offering, we have changed the way we support Queenslanders with their insurance needs, announcing a new strategic partnership with IAG in November last year.
The new partnership brings together two organisations deeply aligned to building more resilient and safer communities and supporting affordable and accessible insurance for all Queenslanders, now and into the future.
You can read more about what this new partnership means for you A new era for insurance.
As our businesses continue to change so does our board.
With the upcoming retirement of two directors, in early January we started the recruitment for two independent non-executive directors to join the RACQ Limited board this year.
Applications have closed and I will keep you updated as we progress.
As we celebrate our 100 years of roadside assistance, I would like to thank you, our members, who have supported us on our journey so far.
