RACQ recruitment process

See a role that matches your skills, experience, qualifications and career aspirations? We encourage you to submit an application online. Depending on the volume of applications received, it may take a few weeks for us to get back to you with an outcome. As a part of our recruitment process, we make an effort to respond to every applicant.

Tip: Be sure to tailor your application to the role. It’s a simple and powerful way of demonstrating your understanding of the position.

If your application is shortlisted, one of our talent partners will reach out to you to schedule an initial pre-interview phone call. These typically last between 10-15 minutes.

The call gives us a chance to meet the person behind the application. It’s also your chance to tell us about your interest in the role and why you’d be a great fit.

Tip: Don’t worry about having perfect answers. Be yourself and show us your personality.

If you seem like a good fit for the role, you’ll be invited to attend a face-to-face or virtual interview. The interview is designed to evaluate your knowledge, skills, and experience in relation to the deliverables of the position.

When RACQ recruits for some areas (e.g. contact centre or retail stores), a group interview/assessment centre will be arranged. Group interviews usually involve taking part in group activities and meeting some key leaders within the RACQ team.

Tip: Remember, a group interview is still a formal interview. You need to bring your best self and wear business attire.

There are a few different types of online assessments you may be asked to complete, depending on the role you’re applying for. We use these to further discover your fit with our culture and assess some of the capabilities required to perform the role. Examples of common online assessments include:

• Psychometric assessments (cognitive/abstract/numerical)
• Skills tests
• Individual assessments (leadership/personality/preferred working style)

Tip: When you know which type of assessments you’ll need to take, it’s a good idea to practice similar assessments online to get a feel for your strengths and weaknesses.