Deceased estates

You do not need to have received the death certificate when you first notify RACQ of the member’s death.

Phone or in store

When notifying in an RACQ Store or calling 13 19 05, we will need the name, date of birth, address and/or membership number of the member who has passed away and the contact details for the Estate Representative.

Email or online

Please provide the member’s full name including middle name, phone number, email address and membership number as identifying information as well as contact details for the Estate Representative. To protect privacy, please do not provide the member's date of birth or address when notifying us online or via email.

Where applicable we will contact the Estate Representative to obtain relevant documentation and further instructions. Some policies and accounts may remain active until this occurs.

If your spouse or partner was a member and has passed away, any loyalty benefits they accrued during your relationship or marriage can be credited to your personal RACQ membership.

This can be requested at any time after RACQ has been notified of the member’s passing.

In most cases, we will need to see or obtain a copy of the death certificate (or other accepted forms of evidence) to cancel or make eligible changes to the policies or accounts of passed members.

RACQ must comply with certain legal and regulatory requirements before finalising any accounts of the passed member. Further documents may be required depending on individual accounts held by the passed member.

Please be aware that different teams within RACQ manage different products, and they may contact you separately to confirm details or obtain additional documentation.

Please do not hesitate to reach out if you have any further questions or concerns.

For more information regarding managing the account of a deceased estate, download our brochure below.

Download brochure

Download document checklist

RACQ Bank Deceased Member Notification Form