Your Club is here for you through COVID-19
“Our State’s no stranger to a crisis, and we want you to know we’re doing everything we can to support you, especially those of you who are really doing it tough financially.
We’ve bolstered our Hardship team which is there to support anyone going through financial stress as a result of coronavirus. Whether it be to pause your mortgage repayment, or to talk about your insurance or roadside assistance cover, please lodge your application online and our team will call you back to talk through the options.
And, despite some obvious changes to the health and safety precautions our on-road and branch teams are taking, we’re still operating as we always have. While there are fewer people on the roads right now and our travel joint venture has suffered significantly, we continue to be here for you if you break down on the side of the road – and we’re just a phone call away if you need to discuss your banking needs or an insurance claim.
It’s only week two for me in the Group CEO chair, but as a long-term member of RACQ and a proud Queenslander myself, I know my number one job is to make sure we’re doing our best to support our members and to deliver value.
We’re in a very strong position and we’ll get through this period. What you can count on is we’ll be here when you need us most, and we’ll support you through these the good times and the more challenging times.”
How to contact us:
- General enquiries - call 13 1905 or visit RACQ.com
- Roadside Assistance - log your job online or download the RACQ Roadside Assistance app
- Insurance claims - start the lodgement process online
- Banking support - please refer to our internet banking services or the RACQ Bank app
- Check or update your details, or make a payment - log on to My RACQ online.
Financial hardship support
We're working closely with all members who are struggling during this time as a result of COVID-19, if you need help please fill out our online application or call 13 1905.
Stores
All our Queensland stores remain open. Our team has a consistent supply of cleaning and sanitisation products and will be there to assist you with all your claims, policy and banking needs.
Visit our frequently asked questions page for more on RACQ’s response to the COVID-19 outbreak.
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The information in this article has been prepared for general information purposes only and is not intended as legal advice or specific advice to any particular person. Any advice contained in the document is general advice, not intended as legal advice or professional advice and does not take into account any person’s particular circumstances. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives and needs.
Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the Product Disclosure Statement (PDS) and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.
Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Terms, conditions, fees, charges and lending policies apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, and consider if appropriate for you before deciding.
Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.
RACQ Operations Pty Ltd (ABN 80 009 663 414 AR 000234978) and Members Travel Group Pty Ltd (ABN 45 144 538 803 AR 000432492) are acting as an Authorised Representative of the issuer of the insurance, Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548). Any advice set out above is general in nature only, and does not take into account your objectives, financial situation or needs. Before purchasing any travel products, please consider the RACQ Travel Insurance Product Disclosure Statement (PDS) and the Target Market Determinations (TMDs) that apply to these products. Whilst the PDS outlines the Terms and Conditions of these products, the TMDs outline the intended class of customers that comprise the target market for these travel products. This will allow you to consider which products best suit your objectives, financial situation and needs and consider the products appropriateness to your personal circumstances. TMDs also outline matters involving the distribution and the review of these products. The PDS, Supplementary PDS and TMDs for each travel product can be found here.