RACQ Batteries terms & conditions

RACQ Batteries terms and conditions

Conditions of purchase

1. RACQ members receive a $25 discount off the recommended retail price (also referred to as the Non-Member Price) of RACQ Batteries, including batteries or battery products that are listed in the Battery Finder
2. Prices listed on the Battery Finder are estimated prices only and are subject to these terms and conditions. If your vehicle has been modified, the battery listed for it on the Battery Finder may no longer be the appropriate battery for your vehicle
3. RACQ Operations Pty Ltd and its authorised stockists do not deliver batteries to purchasers who are not an RACQ member who holds a current Roadside Assistance product. Find an authorised RACQ Battery stockist
4. RACQ Operations Pty Ltd and its authorised stockists install car, light commercial vehicle and 6-volt batteries for purchasers who are RACQ members who hold a current Roadside Assistance product. Some authorised stockists may agree to install deep cycle, marine, motorcycle, truck, agricultural or heavy vehicle batteries for an additional fee
5. RACQ Operations Pty Ltd or its authorised stockists will not refund you the purchase price simply because you have made the wrong battery product selection (including where the battery listed in Battery Finder is no longer appropriate for your vehicle due to modifications made to your vehicle, where you have discovered that your previous battery was under warranty or where RACQ Operations Pty Ltd or its authorised stockists have recommended that a different battery be installed) or no longer wish to keep the battery product

Warranty time frames^{^}

The warranty period displayed is effective from 1 July 2021. Warranty periods could be different prior to 1 July 2021 than those displayed. The actual warranty period for your battery (assuming private use) will be advised at the time of purchase and specified on the warranty brochure provided at the time of purchase.

^{^}If your vehicle’s use is changed, your warranty period as shown on your receipt will be reduced to be the lower of the periods applicable to the previous use or that new use. Individual model batteries may come with a warranty period less than, or in excess of, the maximum specified. Whilst the maximum periods specified are typical for the class of batteries some models may attract a warranty in excess of the maximum specified above. RACQ or its authorised stockist will advise you of the warranty period (assuming private use) for the model purchased at the time of purchase.
^*Excluding taxis, limousines, courier vehicles, agricultural and heavy vehicle use.
^#A commercial vehicle is any vehicle identified on the Department of Transport’s check registration status web service as a commercial vehicle and/or used for the provision of providing goods or services on a commercial basis. Examples include but are not limited to trucks, buses, trades utes or vans, rental, hire, government and driving school vehicles, vehicles with commercial signage and vehicles used or partly used for commercial ride-sharing services.

Warranty conditions

RACQ's Automotive Battery and Battery Charger warranty conditions

RACQ’s Automotive Battery and Battery Charger warranty conditions are available at: RACQ Battery Warranty brochure (PDF). Please read that brochure for the full warranty conditions.

Please note the following in relation to the warranty claims process.

1. We and our authorised stockists may not accept the results of any tests performed by another repairer or manufacturer in determining if a battery product has failed under the warranty and may require that we conduct our own tests.
2. The warranty timeframe is applied from the initial date of purchase of an RACQ Lithium Battery.
3. You are ineligible for any replacement RACQ Lithium Battery if you are not the original purchaser of the battery from RACQ or an authorised stockist. RACQ’s Battery warranty is not transferable or assignable as a result of a third-party transaction.
4. Your RACQ Lithium Battery warranty is void if the RACQ Lithium Battery failed due to after sales damage caused or contributed to by you, your negligence, your incorrect use, or you have disposed of your RACQ Lithium Battery. Warranty excludes batteries that malfunction due to improper charging, incorrect installation, a damaged container or cover, fire related damage, excessive heat, wreckage, explosion, freezing, abuse, neglect, or the introduction of additives after the RACQ Lithium Battery has been sold to you.
   
   To claim under the RACQ Automotive Battery and Battery Charger warranty you must:
   • Contact RACQ on batteries@racq.com.au - we may direct you to one of our authorised stockists
   • Provide your sales receipt or other proof of purchase (eg bank or credit card statement) when making a claim
   • Retain your RACQ Lithium Battery and provide it to us or our authorised stockist for testing
   • Allow us or our authorised stockist to perform tests to determine the condition of the battery and the cause of any failure, which may include charging the battery and allowing it to discharge
   • RACQ and our authorised stockists may not accept the results of any tests performed by another person to determine if the RACQ Lithium Battery has failed under the terms of the warranty
     
     
   To the extent permitted by law, we will not cover:
   • The cost of delivery to replace the RACQ Lithium Battery
   • The cost of a battery you have purchased from another supplier to replace your RACQ Lithium Battery

RACQ's Lithium Battery warranty conditions

RACQ’s Lithium Battery warranty conditions are available at: RACQ Lithium Battery Warranty brochure. Please read that brochure for the full warranty conditions.

Please note the following in relation to the warranty claims process.

1. We and our authorised stockists may not accept the results of any tests performed by another repairer or manufacturer in determining if a battery product has failed under the warranty and may require that we conduct our own tests.
2. The warranty timeframe is applied from the initial date of purchase of an RACQ Lithium Battery.
3. You are ineligible for any replacement RACQ Lithium Battery if you are not the original purchaser of the battery from RACQ or an authorised stockist. RACQ’s Battery warranty is not transferable or assignable as a result of a third-party transaction.
4. Your RACQ Lithium Battery warranty is void if the RACQ Lithium Battery failed due to after sales damage caused or contributed to by you, your negligence, your incorrect use, or you have disposed of your RACQ Lithium Battery. Warranty excludes batteries that malfunction due to improper charging, incorrect installation, a damaged container or cover, fire related damage, excessive heat, wreckage, explosion, freezing, abuse, neglect, or the introduction of additives after the RACQ Lithium Battery has been sold to you.
   
   To claim under the RACQ Lithium Battery warranty you must:
   • Contact RACQ on batteries@racq.com.au - we may direct you to one of our authorised stockists
   • Provide your sales receipt or other proof of purchase (eg bank or credit card statement) when making a claim
   • Retain your RACQ Lithium Battery and provide it to us or our authorised stockist for testing
   • Allow us or our authorised stockist to perform tests to determine the condition of the battery and the cause of any failure, which may include charging the battery and allowing it to discharge
   • RACQ and our authorised stockists may not accept the results of any tests performed by another person to determine if the RACQ Lithium Battery has failed under the terms of the warranty
     
     
   To the extent permitted by law, we will not cover:
   • The cost of delivery to replace the RACQ Lithium Battery
   • The cost of delivery to replace the RACQ Lithium Battery

Australia-wide warranty

RACQ Battery warranties are honoured by affiliated Automobile Clubs throughout Australia on presentation of a proof or purchase for the RACQ Battery product. Our affiliates Australia-wide are:

• New South Wales and ACT – NRMA
• Victoria – RACV
• Tasmania – RACT
• South Australia – RAA
• Western Australia – RAC
• Northern Territory – AANT

Warranty enquiries

If you have any RACQ Battery product warranty enquiries, please call 13 1905 or contact us online.

Clicking links to access battery fitment information may take you to a third-party site, which will be subject to the terms of use and conditions of the third party separate to RACQ. By providing information via that third-party site, you will be providing information directly to that third party. We recommend that you read the privacy statement of the third-party site if you are clicking through or redirected.