We take great pride in providing a high standard of service, but we also know that sometimes, things don’t always work out the way they should. If that happens, it’s important to let us know as soon as possible so we can work with you to make things right. If your complaint is claim-related please contact the team member managing the claim.

The process

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    Contact us

    Phone: 1800 680 076

    Email: ctpclaims@racq.com.au (quoting the “CT” number in the subject line)

    Mail: CTP Claims, PO Box 3004, Logan City DC 4114

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    We are here to help

    Once we have received your complaint, we will acknowledge it as soon as we can. We will attempt to resolve your complaint as quickly and fairly as possible.

    We will work with you to resolve your complaint and contact you with a response as soon as we can.

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    External support

    If you feel your complaint hasn’t been resolved, you can contact the Motor Accident Insurance Commission.

    Online: https://maic.qld.gov.au/

    Email: maic@maic.qld.gov.au

    Phone: 1800 CTP QLD (1800 287 753)

    Mail: GPO Box 2203, Brisbane QLD 4001


Things to note

Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the Product Disclosure Statement (PDS) and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.