Helping Queensland recover from Tropical Cyclone Alfred
Tropical Cyclone Alfred caused havoc, cutting off communities, disrupting services and resulting in significant damage to homes and our environment.
Helping RACQ members and our communities get back on the feet and into their homes is our number one priority.
As a member-based organisation with a purpose to drive a positive future for all Queenslanders, we were proud to confirm our commitment of $1m to help families, community groups, and sporting clubs hardest hit by these devastating natural disasters.
Updates to RACQ products and services
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Insurance claimsIf you are in the unfortunate situation of having to lodge a claim following ex-Tropical Cyclone Alfred, know that RACQ Insurance will be with you every step of the way.
The quickest way to lodge your claim is either online or via My RACQ.
Our team can arrange emergency make-safe work, organise temporary accommodation and provide cash payments for emergency purchases. We can also arrange food spoilage payments under your contents insurance. T&Cs apply.
To make the process smoother, have these items on-hand before starting your claim:
- Your member number or policy number
- A brief description of when the damage occurred and photos of what you want to claim
- Names, phone numbers and addresses of any relevant parties
You can also lodge a claim over the phone by calling our team on 13 7202.
Our helpful staff are working hard to provide ongoing support to our members. Some of the team members across South East Queensland have also been personally impacted by the cyclone so we appreciate your patience during this time.
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Roadside assistanceRACQ has resumed roadside assistance in SEQ, however we are experiencing extended hold times and delays. Thank you for showing patience with our teams.
If we can’t reach out and you and you find yourself in a life-threatening situation on the road, call emergency services on 000.
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BankMembers with an RACQ Bank account will have 24/7 access to their online banking via internet banking or through the RACQ Bank App. If you haven’t registered for online banking services please refer to our online banking information page. -
RACQ store closuresAll RACQ stores across Queensland are now operational and open for members. Visit our store locations page to find more details. -
Contact centreOur helpful staff are still accepting calls and working hard to provide ongoing support to our members. Some of the team members across South East Queensland have also been personally impacted by the cyclone so we appreciate your patience during this time.
Other important messages
Road Safety
During severe weather, it’s important that you stay off the roads and avoid unnecessary travel if you can. If you have to be on the road, make sure you take heed of road closure signage and plan your route in advance using the information on RACQ Road Conditions. Always know that floodwater is deeper than you may think and remember; if it’s flooded, forget it.
Vulnerability
RACQ aims to provide prompt financial hardship support as part of our commitment to providing extra support to members / customers experiencing vulnerability, including those impacted by severe weather. You can visit our dedicated vulnerability and hardship page to find out how our team can help.
Latest cyclone news from RACQ
FAQs
Things to note
The information in this article has been prepared for general information purposes only and is not intended as legal advice or specific advice to any particular person. Any advice contained in the document is general advice, not intended as legal advice or professional advice and does not take into account any person’s particular circumstances. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives and needs.
Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the Product Disclosure Statement (PDS) and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.
Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Terms, conditions, fees, charges and lending policies apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, and consider if appropriate for you before deciding.
Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.
Terms, conditions and exclusions apply. For full details read the Roadside Terms and Conditions.