Business roadside assistance terms & conditions

Who is covered?

Your RACQ Roadside for Business product entitles any Driver of your Nominated Vehicle to roadside assistance after a Breakdown.

Waiting Period

A waiting period of 24 hours applies to all Entitlements from the start date of the RACQ Roadside for Business product in respect of a Nominated Vehicle. This waiting period for Roadside Assistance Entitlements can be waived if the member chooses to pay an Immediate Service Surcharge. Entitlements will not be provided for a problem that pre-existed or occurred before purchase of the policy or within an applicable waiting period. Waiting periods do not apply to renewal of the product in respect of a Nominated Vehicle, provided coverage is held continuously.

It is your responsibility to inform RACQ promptly of any change in details, including Business address, Nominated Vehicle and other relevant information. These details may affect your Entitlements.

Roadside Assistance Entitlements

Should your Nominated Vehicle suffer a Breakdown, we’ll try to get it mobile again for you.

Caravan or Trailer cover

Roadside assistance can be provided for Breakdowns and Wheel Changing on Eligible Caravans or Trailers when they are connected to the Nominated Vehicle.

In the event the Nominated Vehicle suffers a Breakdown and requires towing:
The Eligible Caravan or Trailer with the Nominated Vehicle can be towed under the same conditions as the Nominated Vehicle, within the product Entitlements, provided it can be towed behind the attending tow truck.

In the event the Eligible Caravan or Trailer, but not the Nominated Vehicle, suffers a Breakdown and requires towing:
RACQ Roadside for Business will not cover any tow charges if an Eligible Caravan or Trailer (but not the Nominated Vehicle) suffers a Breakdown and requires towing.

For more information see Service Exclusions and Service Conditions. 

Who is covered?

Your RACQ Plus Care for Business product entitles any Driver of your Nominated Vehicle to roadside assistance after a Breakdown.

Travel Entitlements will only be provided if the Driver is more than 100kms from the Driver’s Home. RACQ may request that the Driver provide evidence of this. Where evidence cannot be provided RACQ may decline to provide the Travel Entitlement or require the Driver to pay for the relevant Travel Entitlement.

Waiting Period

A waiting period of 24 hours from the start date of the RACQ Plus Care for Business product in respect of a Nominated Vehicle applies to the roadside assistance services. This waiting period for Roadside Assistance Entitlements can be waived if the member chooses to pay an Immediate Service Surcharge. If the member pays the Immediate Service Surcharge, during the waiting period roadside assistance will be provided for the Nominated Vehicle in accordance with the Entitlements of the RACQ Roadside for Business product.

A waiting period of 72 hours applies for all other Entitlements from the start date of the RACQ Plus Care for Business product in respect of a Nominated Vehicle. 

A 72-hour waiting period applies to a change of the Nominated Vehicle for Entitlements. During that waiting period roadside assistance will be provided for the new Nominated Vehicle in accordance with the entitlements of the RACQ Roadside for Business product.

If upgrading from RACQ Roadside for Business, during the waiting period, Entitlements will be provided in accordance with the entitlements of that product. The waiting period will commence from the date of payment for the upgrade.

Entitlements will not be provided for a problem that pre-existed or occurred before purchase of the policy or within an applicable waiting period, except to the extent expressly stated. Waiting periods do not apply to renewal of the product in respect of a Nominate Vehicle, provided coverage is held continuously.

It is your responsibility to inform RACQ promptly of any change in details, including Business address, Nominated Vehicle and other relevant information. These details may affect your Entitlements.

Roadside Assistance Entitlements

Should your Nominated Vehicle suffer a Breakdown, we’ll try to get it mobile again for you.

General Entitlements

You are entitled to a Maximum Entitlement of up to $1,100 p.a.

RACQ Plus Care for Business entitles you to general entitlements on the nominated vehicle, available up to the specified allowance, anytime per subscription year.

Local Entitlements when under 100kms from the Driver’s Home

Should your Nominated Vehicle or an Eligible Caravan or Trailer with your Nominated Vehicle suffer a Breakdown, and has been towed to a Place of Repair, you may claim a combination of the following entitlements up to $55 per annum.

• Taxi 
• Ride Share & Alternative Transport
• Rental Vehicle

For more information, refer to Service Conditions.

Travel Entitlements when more than 100kms from the Driver’s Home

You may choose from one of the following five options should your Nominated Vehicle or Eligible Caravan or Trailer with your Nominated Vehicle suffer a Breakdown 100km or more from the Driver’s Home and RACQ estimates the repairs will take more than 48 hours.

The Travel Entitlements chosen will be provided up until the End of the Incident, subject to your Maximum Entitlement. 

Option 1: Accommodation up to $550 per incident;

Option 2: Rental Vehicle for up to 5 days, up to $100 per day;

Option 3: Accommodation up to $330 per incident and Rental Vehicle for up to 3 days, up to $100 per day;

Option 4: Alternative Passenger Transport of economy class air, rail or coach for up to 5 people to the Driver’s Home or intended destination;

• RACQ will also pay for the return air, coach, or rail fare for you, or one nominated driver, to collect the vehicle when it has been repaired.
• RACQ will also arrange and pay for Accommodation until the next air, rail or coach service to your destination arrives, up to $330.
• RACQ will not cover transport, accommodation or other expenses incurred by you on the journey to return to the Driver’s Home afterwards.

Option 5: Vehicle Recovery:

• RACQ will arrange and pay for a car carrier to transport the vehicle to your chosen location; 
• RACQ will also arrange Alternative Passenger Transport and Accommodation, where necessary, for you and your passengers, as outlined in Option 4. 

RACQ may provide a Taxi, or Rideshare and Alternative Transport when required to assist with facilitating your chosen option, subject to your Maximum Entitlements.

For more information, refer to Service Conditions.

End of Incident

An incident will have ended in respect of providing Service and/or Entitlements when the first of the following occurs:

• The Nominated Vehicle or Eligible Caravan or Trailer is mobilised; or
• A Reasonable Time has been allowed to repair the Nominated Vehicle or Eligible Caravan or Trailer; or
• The Driver has reached or been allowed a reasonable time to reach the agreed destination once it has been agreed that Vehicle Recovery will be provided; or
• The Maximum Entitlements have been reached; or
• The Nominated Vehicle or Eligible Caravan or Trailer is at a Place of Repair and the Driver has returned to the Driver’s Home (Alternative Passenger Transport will be provided to collect the vehicle once it has been repaired); or
• The Nominated Vehicle or Eligible Caravan or Trailer cannot or will not be repaired.

Caravan or Trailer cover

Roadside assistance can be provided for Breakdowns and Wheel Changing on Eligible Caravans or Trailers when they are connected to the Nominated Vehicle.

Key Assist:
Up to $110 p.a. subject to, and included in, your Maximum Entitlements.

Specialist Towing:
Up to $110 p.a. subject to, and included in, your Maximum Entitlements.

In the event the Nominated Vehicle suffers a Breakdown and requires towing:
The Eligible Caravan or Trailer with the Nominated Vehicle can be towed under the same conditions as the Nominated Vehicle, within the product Entitlements, provided it can be towed behind the attending tow truck.

In the event the Eligible Caravan or Trailer, but not the Nominated Vehicle, suffers a Breakdown and requires towing:
If an Eligible Caravan or Trailer that is with the Nominated Vehicle (but not the Nominated Vehicle) suffers a Breakdown and requires towing, RACQ will cover up to 50kms of towing or, outside of the Metro Area, 100kms back to the Attending RACQ Service Provider’s Premises or an Intermediate Location. Subject to the size limitations.

Vehicle Recovery tow when more than 100kms away from the Driver’s Home:
RACQ Plus Care for Business does not cover Vehicle Recovery of an Eligible Caravan or Trailer.

View more information on exclusion and conditions.

Services will only be provided for a particular vehicle in accordance with these terms and conditions.

Eligible vehicles

Any motor vehicle or motorcycles which meet the following criteria:

1. are used at any time for commercial purposes
2. Registered;
3. Roadworthy;
4. Does not exceed the size limitations;
5. Not an Ineligible Vehicle (see below).

Ineligible vehicles

RACQ does not cover motor vehicles or motorcycles that:

1. are used for private purposes only;
2. are private rental hire vehicles;
3. are rental vehicles;
4. are trucks, buses and other vehicles that exceed the size limitations;
5. are being offered for sale by licenced motor vehicle dealer;
6. are unregistered vehicles or vehicles on a day or temporary registration permit;
7. are registered and unregistered tractors and farm equipment;
8. are involved in or being tested for any form of racing or motor sports;
9. are other vehicles as determined from time to time, details available from RACQ. If RACQ determines during the term of your policy that your Nominated Vehicle at the time of the determination is no longer an Eligible Vehicle (other a vehicle which is an Ineligible Vehicle due to another paragraph of this section), RACQ will give you a reasonable time to nominate an Eligible Vehicle as the Nominated Vehicle. If you do not do so RACQ will refund you a pro rata portion of your annual fee, based on the remaining portion of your policy term as at the date RACQ made that determination;
10. are used as a permanent place of residence. A vehicle that is being used as a residence that has been situated at one location for more than four weeks may be deemed as being a permanent place of residence for this purpose but will not be classified as a Driver’s Home for the purpose of determining eligibility for Travel Entitlements;
11. exceeds one or more of the following the size limitations.

If you inadvertently nominate a vehicle as Nominated Vehicle which falls within one of the categories set out under the heading ‘Ineligible Vehicles’ and RACQ refuses to provide Services in respect of that vehicle, RACQ will give you a reasonable time to nominate an Eligible Vehicle as the Nominated Vehicle in place of that Ineligible Vehicle. If you do not nominate an Eligible Vehicle, then provided no Entitlements have been provided in respect of the Ineligible Vehicle during the policy term, RACQ will refund your annual fee.

Size limitations

RACQ does not cover vehicles that exceed one or a combination of the following: *

Gross Weight GVM¹ 6.0t 
Height 3.3m

*Refer to Limited Service vehicles.

¹Gross Vehicle Mass of a vehicles is the maximum loaded mass of the vehicle as stipulated by the manufacturer, regardless of whether it is loaded.

Limited service vehicles

Limited services will apply where your Nominated Vehicle is one or a combination of the following:

Services and entitlements will be limited to include:

Eligible caravans and trailers

You are entitled to receive the applicable Entitlements set out in these terms and conditions for Eligible Caravans and Trailers.

Should your Eligible Caravan or Trailer require towing, RACQ will only be able to assist where your Running Gear is in a serviceable condition.

Should Specialist Equipment or excess distance be required, you will be required to pay the additional cost.

Should your Eligible Caravan or Trailer be greater than 3.0t GVM and requires wheel changing, assistance may be limited and may incur an additional fee.

The Caravan or Trailer wheel nut spanner and jack (heavy duty, if required) must be provided.

There may be some areas where an RACQ Service Provider is not able to offer assistance on a Caravan or Trailer and you may need to pay for the Service cost and claim reimbursement of your reasonably incurred costs in accordance with your Entitlements up to the limit of the Entitlement (view Reimbursements).

To be eligible, your Caravan or Trailer must meet the following criteria:

1. Registered;
2. Roadworthy;
3. Does not exceed the size limitations.
4. Not an Ineligible Caravan or Trailer (see below)

Ineligible caravans and trailers

RACQ does not cover Caravans and Trailers that:

1. are used as a permanent place of residence. A Caravan or Trailer that is being used as a residence that has been situated at one location for more than four weeks may be deemed as being a permanent place of residence for this purpose but will not be classified as a Driver’s Home for the purpose of determining eligibility for Travel Entitlements;
2. Uses a fifth wheel, gooseneck, or any other hitch type which is not compatible with a 50mm universal receiver;
3. are unregistered or rental Caravans or Trailers or those on a day registration permit;
4. are being offered for sale by a licensed motor vehicle dealer; or
5. Exceed one or a combination of the below size limitations:

¹Gross Vehicle Mass of a vehicle is the maximum loaded mass of the vehicle as stipulated by the manufacturer, regardless of whether it is loaded

²Shell Width

³Including drawbar for caravans

Motorcycles

Motorcycles requiring Roadside Assistance may experience delays in some rural areas, depending on the availability of equipment.

Electric Vehicles

Regardless of your level of cover, you are entitled to receive the applicable Entitlements set out in the terms and conditions. 

While RACQ will endeavour to assist you in all circumstances, RACQ may refuse to provide Services where it is unlawful or unsafe to do so or where RACQ is unable to do so due to circumstances outside our control or where our local service provider is unavailable to provide Services.

RACQ may cancel your product where we consider (acting reasonably) that it is necessary or appropriate to do so to protect the health and safety of our staff or contractors or to comply with our workplace health and safety obligations to them.

In addition to those limitations already set out in these terms and conditions, we will not provide Services:

1. Where the damage is caused by an Insurable Event;
2. Where your vehicle is an Ineligible Vehicle or an Ineligible Caravan or Trailer;
3. Where your vehicle is already situated, or receiving services, at any garage, or service station, including that of an RACQ Service Provider, 
4. Where you require maintenance or general mechanical repairs, including temporary repairs to steering, brakes or other safety components. In such cases Service will be extended to towing the vehicle to a place of repair within the distance entitlements. Anything in excess of that distance will be charged to the Driver or Business member;
5. To the extent you require transportation of passengers beyond the safe carrying capacity of the towing vehicle;
6. Where RACQ has already provided a service in respect of the Breakdown,
7. Where we cannot access your vehicle due to the location of the Breakdown or other factors out of our control (e.g. weather events or flooding);
8. Where the Nominated Vehicle is parked in a difficult to access area, including but not limited to; parking garage, 4wd track, beach or in an area without Constructed Road/Driveway access. Refer to Specialist Towing;
9. Your vehicle contains animals or livestock for commercial purposes;
10. Where your vehicle has suffered water ingestion including, but not limited to, traversing through flood waters or any other water crossing;
11. To the extent that there is an unserviceable/damaged steering lock which prevents provision of the Services.

We do not repair broken windows or windscreens or supply replacement windscreens or windows, spare parts or tyres. In such cases Service will be limited to towing the vehicle to a place of repair within your Entitlements. Anything in excess of that distance will be charged to the Driver.

In some instances, RACQ may provide a referral service to specialists who may be able to assist in the above situations at the Driver’s cost.

If our local service provider is unavailable to perform Services you may be required to pay for the Service cost from a third party and claim reimbursements of your reasonably incurred costs in accordance with your Entitlements up to the limit of the Entitlement (view Reimbursements). 

Home repairs

If you attempt to do mechanical or electrical work on your Nominated Vehicle, Eligible Caravan or Trailer and it won’t start or operate properly, you will not be entitled to receive Services from RACQ. We will, however, for Nominated Vehicles provide a tow of 20km in any direction to a repairer at no charge, providing that the Nominated Vehicle, and associated components are entirely intact. Any towing above this Entitlement will incur an additional cost.

Water crossings – islands, inland rivers, and creeks

RACQ will provide assistance on islands connected to the mainland by bridge only. Service on offshore islands is subject to availability. If the offshore island does not have a dedicated RACQ Service Provider, the member may be required to pay for the Service cost from a third party and claim reimbursements of your reasonably incurred costs in accordance with your Entitlements up to the limit of the Entitlement (view Reimbursements).

RACQ will provide Services to the following locations within mainland Queensland where rivers need to be crossed: Jardine, Daintree, Bloomfield, Mossman and Noosa North Shore.

Where RACQ is able to assist you and RACQ or an RACQ Service Provider incurs additional costs in providing Services to you on an island or river crossing, for example, barge, ferry or additional towing costs, you will be required to pay any additional costs RACQ or an RACQ Service Provider incurs in accessing the Breakdown site.

If you break down in a location where RACQ is unable to assist you, RACQ may be able to refer you to a local service provider.

Non-serviced or remote areas

If for any reason an RACQ Service Provider in a Remote Area is unable to respond to your call, you may be required to pay for the Service cost from a third party and claim reimbursements of your reasonably incurred costs in accordance with your Entitlements up to the limit of the Entitlement (see Reimbursements).

Service deposit

If you require Services on your Nominated Vehicle and your Entitlement cannot be verified, then RACQ may require you to pay a deposit. This deposit will be refunded if RACQ is able to verify your Entitlement.

Non-original equipment manufacturer parts

Parts supplied by RACQ or our authorised stockist have been sourced from independent manufacturers and may or may not be genuine parts. 

They comply with the manufacturer’s specifications for your vehicle and the relevant Australian Standards. 

Non-standard vehicles

The sizes and weights noted in this terms and conditions include any accessories or equipment fitted on or to your vehicle and any modifications made from the standard specification.

Excess use

Should you request Services more frequently than RACQ, acting reasonably, considers reasonable in respect of a Nominated Vehicle, RACQ may request that you ensure that your Nominated Vehicle is placed in sound mechanical and Roadworthy condition. RACQ may refuse to provide further Services in respect of that Nominated Vehicle until you comply with any such requests or Service may be provided for a fee.

RACQ’s Excess Use program is used to identify, monitor and assist those members who RACQ reasonably considers have made excessive requests for service.

Without limiting the circumstances in which RACQ may apply this policy, circumstances that may constitute excess use include, multiple service calls for the same reason (e.g. flat battery, faulty alternator, out of fuel etc.) or RACQ reasonably considering that the Covered Vehicle or Eligible PMD is not being maintained in a sound mechanical and Roadworthy condition.

As a mutual organisation, RACQ re-invests any operating surpluses back into the development of products and services that return the most value and benefit to members. RACQ therefore has a financial responsibility to ensure that Club services are distributed in a manner that benefits all members. Part of this responsibility is ensuring that members are not using the service in lieu of proper mechanical maintenance, or regularly requesting roadside assistance for the same recurring incidents. 

The policy that has been placed in the Excess Use program will be at the RACQ Roadside for Business level only (and any renewal whilst of the policy whilst placed in the Excess Use program will be charged at that level only), and will not be eligible for any upgrades to RACQ Plus Care for Business.

Once a trend of excessive use has been identified, and before they are placed in the Excess Use program, members will always receive a notification letter which provides information about the Excess Use program and how RACQ can assist them in reducing their breakdown frequency and how the member may contact RACQ if they consider that they have been placed in the Excess Use program incorrectly.

Merchant fees and road tolls

RACQ will not charge you any merchant fees, credit surcharges or road tolls where it is providing Services in accordance with Your Entitlements. This waiver of fees will not apply where RACQ is providing Services outside of your Entitlements or in excess of any Maximum Entitlement.

Extra costs

In addition to those costs set out in these terms and conditions, extra costs will be your responsibility. Any repairs provided that incur an additional cost, will be at your expense.

Liability

Except for any rights that you are entitled to by law, RACQ and RACQ Service Providers accept no responsibility for any damage to your Nominated Vehicle, or other vehicles or property, including (without limitation) while in the care of RACQ or an RACQ Service Provider except to the extent cause by the negligent or unlawful act or omission of RACQ or an RACQ Service Provider, in which case, without limiting the following paragraph, RACQ’s liability will be limited to the lesser of the reasonable cost to repair the damage caused by the negligent or unlawful act of RACQ or the RACQ Service Provider to the Nominated Vehicle or other vehicle or property and the value of the Nominated Vehicle or other vehicle or property.

RACQ will not be liable for any indirect or consequential loss, including loss of income or any other expenses, or damage that arises from providing, or failing to provide, any Services. You will not be liable for any indirect or consequential loss, including loss of income or any other expenses, or damage in respect of these terms and conditions.

Insurance coverage cost and risk are entirely your responsibility in all circumstances.

Reimbursements

Without limiting any rights you are entitled to by law or expressly provided for in these terms, where RACQ is unable to provide an Entitlement to you, you may apply to RACQ for consideration of an ex-gratia payment of your reasonably incurred costs in accordance with your Entitlements. Your application should include all relevant details, accompanied by the original receipt covering payment, be signed by you and submitted within 90 days of the call for Services. 

This correspondence can be addressed to:

RACQ Incident Management 
PO Box 4
SPRINGWOOD QLD 4127

Or email:
PIMS@racq.com.au

Refund Entitlements

Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. These terms and conditions do not exclude or limit any of your rights under the Australian Consumer Law which that law prohibits from being excluded or limited.

A member has 21 days from the date of purchasing Roadside Assistance to cancel their policy, and will be entitled to a refund of any subscription fees paid, provided no Service calls have been made or Entitlements have been used. 

After 21 days, there will be no refunds if you have simply changed your mind during the term of your Roadside Assistance policy.

Maximum Entitlements

RACQ Plus Care for Business - $1,100 p.a. (Including GST)

The value of Entitlements provided to you under any option or combination thereof will not exceed the maximum total within any one subscription year including:

• General Entitlements
• Local Entitlements when less than 100kms from the Driver’s Home Entitlements
• Travel Entitlements when more than 100kms from the Driver’s Home Entitlements (if applicable)
• Any other Entitlement specified as being subject to, or included within, your Maximum Entitlements.

If the annual maximum limit or a limit on a particular Entitlement is exceeded, you must pay any costs of us providing Services in respect of which the limit applies to you until your limits reset.

All entitlement amounts specified in these terms and conditions are inclusive of GST.

RACQ Membership terms and conditions applicable to all RACQ members.

RACQ Membership is available to individuals and businesses that meet the relevant eligibility criteria.

Upon becoming a RACQ Member, the member agrees to be bound by the RACQ Membership Terms and Conditions and Constitution and any relevant product terms and conditions published by RACQ or one of its third party providers, which may change from time to time. The RACQ Member will have the rights set out in the Constitution for their membership class.

The member will remain a RACQ Member unless RACQ Membership is terminated in accordance with the Constitution, or the member ceases to hold an eligible product. Eligible products for RACQ Membership currently are Roadside Assistance (excluding Fleet Fee for Service), Insurance products (excluding CTP Insurance and Travel Insurance), Lifestyle and RACQ Bank products. All terms and conditions are subject to change without notice. For more information visit racq.com/terms  to view:

1. Membership Terms and Conditions
2. RACQ Constitution

All services are subject to confirmation and validation by RACQ Membership records. RACQ must be notified immediately if your RACQ Membership card is lost or stolen.

Accessible Charging Station: Accessible Charging Station is any Electric Vehicle charging station that can be accessed by the RACQ Service Provider’s towing equipment, together with the Electric Vehicle.

Attending RACQ Service Provider’s Premises: The location where the RACQ Service Provider providing the requested Services operates their business.

Breakdown: Your Nominated Vehicle or Eligible Caravan or Trailer is immobilised due to mechanical or electrical fault, not including an Insurable Event.

Business: business, including a company or sole trader operating in Australia, with an Australian address. It is your responsibility to inform us of any update to the Business details

Caravan: A two, four, or six wheeled registered vehicle that is towed by your Nominated Vehicle, and includes a pop top or camper trailer, and is not an Ineligible Caravan or Trailer.

Constructed Road/Driveway: A Government-gazetted road or a driveway which is accessible under all weather conditions by a two-wheel drive motor vehicle.

Driver: A licenced person (including a Business Member) who is driving the Nominated Vehicle and who requests Services following a Breakdown.

Electric Vehicle: A vehicle with one or more motors that are partially or solely powered by electricity for propulsion. This includes battery electric (BEV), plug-in hybrid (PHEV), hybrid (HEV) and fuel cell (FCEV) vehicles. Eligible Caravan or Trailer: Any Caravan or Trailer that meets the criteria for Eligible Caravans and Trailers here.

Eligible Vehicle: Any motor vehicle or motorcycle that meets the criteria for Eligible Vehicles here.

End of Incident: Where Entitlements can no longer be provided due to the meeting of criteria for End of Incident.

Entitlements: The Service allowances and limits applicable to your Roadside Assistance product as set out in these terms and conditions.

Home: The Driver’s principal place of residence in Australia provided that for visitors travelling from internationally or interstate on business (excluding day trips), their intended address in Queensland. Proof of this may be required at the time of claiming Entitlements. If you reside at a location for four weeks or more, this may be classified as your Home. 

Immediate Service Surcharge: A fee payable at the inception of a new Roadside Assistance policy where immediate service is required.

Ineligible Caravan or Trailer: Any Caravan or Trailer that is not an Eligible Caravan or Trailer.  See criteria for Eligible Caravans or Trailers and Ineligible Caravans or Trailers here.

Insurable Event: Damage to a vehicle of any type which is, or could have been, covered by a motor vehicle insurance policy, including but not limited to accident, fire, flood, theft and/or slashed tyres.

Intermediate Location: A location along the most direct route from a Breakdown site to the Attending RACQ Service Provider’s Premises.

Limited service vehicle: Please refer to the Service Limitations section above. 

Maximum Entitlements: The aggregate maximum annual value of General Entitlements, Local Entitlements, and Travel Entitlements or other Entitlements which are expressed to be subject to, or form part of, your Maximum Entitlements to which a Member is entitled for each policy period. For more details see here.

Member: A business that holds Roadside Assistance.

Metro Area: Areas within the greater Gold Coast, Brisbane or Sunshine Coast regions.

Nominated Vehicle: An Eligible Vehicle with registration details listed on a Roadside Assistance policy.

Place of Repair: A commercial premises where mechanical and electrical repairs are carried out.

RACQ: In relation to the provision of Roadside Assistance products, Services and Entitlements, refers to RACQ Operations Pty Ltd (ACN 009 663 414) and otherwise refers to The Royal Automobile Club of Queensland Limited.

RACQ Member: A member of The Royal Automobile Club of Queensland Limited.

RACQ Membership: Membership in The Royal Automobile Club of Queensland Limited in accordance with its Constitution and Membership Terms and Conditions

RACQ Service Provider: A person engaged by RACQ to provide Services.

Reasonable Time: A reasonable time to effect a typical repair, subject to the availability of a qualified mechanic and necessary parts to affect the repair.

Recovery: The transportation of your Nominated Vehicle to another location using a conventional car carrier.

Remote Area: Any area where Roadside Assistance cannot be provided from an RACQ Service Provider or a service provider affiliated with an interstate Automobile Club/Association.

Roadside: The standard level of Roadside Assistance provided to you in the event that your Nominated Vehicle breaks down.

Roadside Assistance: The suite of products offered by RACQ, including RACQ Roadside for Business and RACQ Plus Care for Business which, provide various levels of Entitlements.

Roadworthy: Meets the safety requirements for registration of the vehicle in the jurisdiction in which it is located.

Running Gear: The Caravan or Trailer’s axle and wheel assemblies, springs, draw bars and couplings.

Service/s: Attendance at your request where the Nominated Vehicle has suffered a Breakdown, or any one or more of the other Services outlined in this document.

Shell Width: The maximum distance measured across the body of the Caravan or Trailer.

Specialist Equipment: Equipment not normally operated by or made available to an RACQ Service Provider, or equipment normally operated by an RACQ Service Provider where the use, or method of use, is not normally associated with the provision of the Services.

Track Width: The overall tyre width and the linear distance between the exteriors of the ‘Sidewalls’ of an inflated tyre, including elevations due to labelling, decorations, or protective bands or rib.

Trailer: A two, four, or six wheeled registered boat, horse or dog trailer or any other type of trailer towed behind your Nominated Vehicle, where the trailer is not an Ineligible Caravan or Trailer.