RACQ Auto glass terms and conditions

Recalibration services warranty

This warranty is given by Automotive Assistance Services Pty Ltd ABN 42 130 999 709 (‘We’, ‘Us’ or ‘Our’) of 2649 Logan Road, Eight Mile Plains, Queensland, 4113. We are contactable by phoning 13 1905.

We warrant our Recalibration Services for a period of 12 months after the Recalibration Service is completed or until the next Recalibration Event occurs, whichever occurs first (warranty period).

Definitions

In this warranty:

ADAS means Advanced Driver Assistance System.

Recalibration Events include windscreen replacements, wheel alignments, change of wheels, change of tyre, geometry changes, faulty engine control unit, disconnection or partial removal of the camera from its mounting or any other event after which your vehicle manufacturer recommends you should have your ADAS recalibrated.

Recalibration Services means a service pursuant to which the Advanced Driver Assistance Systems in a vehicle is recalibrated by Us.

Recalibration Intervals

Most vehicle manufacturers recommend that vehicle owners should have their ADAS recalibrated after a Recalibration Event. It is important that you check your vehicle guide book for manufacturer’s recommendations about when recalibration is recommended. It is reasonably expected that vehicles could expect to experience any number of events in a year that affect components like suspension or tyres, impacting upon the reliability of the camera recalibration. For this reason, We recommend recalibration of vehicle ADAS cameras at least once every 12 months.

Suspected faults

In the event of any suspected fault in a vehicle’s ADAS, and following the occurrence of a Recalibration Event, drivers of the vehicle should not rely on the ADAS technology within the vehicle and the owner of the vehicle must ensure they take reasonable action to notify all those who might drive the vehicle to not place reliance on the vehicle’s ADAS.

Warranty

Subject to the terms and conditions of this warranty, if, during the warranty period for a Recalibration Service, the Recalibration Services were found to be defective in material or workmanship then We will re-perform the Recalibration Service free of charge.

Alternatively, if, during the 6-month period after the Recalibration Services was completed, the Recalibration Services were found to be defective in material or workmanship then you may elect to receive a full refund of the amount paid to us for a Recalibration Service.

This warranty does not cover defects or faults caused by: physical damage (including impact damage); abuse or misuse; negligent acts or omission by the owner or any driver of the vehicle; environmentally induced deterioration, rust or corrosion; existing faults in your vehicle including manufacturers vehicle faults or consequential damage caused by existing faults; temporary repairs; vehicle equipment being modified after a Recalibration Service; non-RACQ recalibration services being carried out on the vehicle’s ADAS after the Recalibration Service; or fair wear and tear.

Aftermarket accessories (for example, aerials, dashcams, GPS and reversing cameras) may need to be removed from your windscreen before services are performed. Even where due care is taken, the removal of those accessories may result in damage to those accessories or to your windscreen and you acknowledge that such damage does not, of itself indicate negligence on Our part. We will not be responsible for the removal of aftermarket accessories attached to Your windscreen or for any damage to those accessories or Your windscreen caused or contributed to by the removal of them or Your windscreen except to the extent caused by our negligence.

This warranty does not entitle you to a refund of any part the amount you paid for the Recalibration Services if an alternative provider could have completed those Recalibration Services at a cheaper price.

This warranty does not cover Our additional costs in relation to repairing any damage to your vehicle which is not directly caused by the defect in the Recalibration Services.

We have no other liability under this warranty, including liability for any loss of your time, or vehicle use, or for any rental vehicle or transport costs. Neither of us will be liable to the other for loss of profits or anticipated profits or any indirect or consequential losses.

To the extent permitted by law, you agree that Our maximum liability to you is limited to the fees paid for the Services.

Non-OEM parts

Parts supplied by Us or Our authorised stockist in connection with the Recalibration Services have been sourced from independent manufacturers and may or may not be genuine parts. Those parts comply with the manufacturer’s specifications for vehicles and the relevant Australian Standards.

Warranty Claim Procedure

To make a warranty claim, please call Us on 13 1905. Without limiting the other terms and conditions of this warranty, a warranty claim will not be allowed unless a sales receipt or other proof of purchase (e.g. bank or credit card statement) is provided to Us when the warranty claim is made.

We may direct you to take your vehicle to a branch or service centre nominated by Us acting reasonably taking into account your location. You must bear the cost of claiming this warranty including the cost of delivery and collection of the vehicle to and from the nominated locations.

You must allow Us and/or the manufacturer’s representative to perform an inspection and conduct tests to determine the cause and nature or the defects or failure (if any).

Following the vehicle inspection and subject to it being a valid warranty claim, We will arrange a mutually convenient time at a location nominated by Us acting reasonably, taking into account your location to rectify the fault.

Non-transferable

This warranty is not transferable or assignable.

Consumer Guarantees

The benefits given to you by this warranty are in addition to other rights and remedies you have at law as a consumer of the goods and services to which the warranty relates.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to:

      cancel your service contract with us; and
      a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If a failure does not amount to a major failure, you are entitled to have the problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund of the unused portion of the contract.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty does not purport to exclude any statutory rights available to you. Other than those statutory provisions which cannot be excluded, We exclude all conditions and warranties which may be implied by law. To the maximum extent permitted by law, Our liability for breach of any implied warranty or condition which cannot be excluded is restricted at Our option to the re-performance of the Recalibration Services or the payment of the cost of having those services re-supplied.

PRIVACY NOTICE

RACQ collects, holds and discloses your personal information (such as your name, address, email address and vehicle details) in accordance with the RACQ Privacy Policy which is available at: https://www.racq.com.au/privacy

If you have any questions or comments regarding your privacy in relation to RACQ, please contact us on 13 19 05 or email us at privacy@racq.com.au. If you wish to make a complaint or otherwise do not agree with a decision made by RACQ in relation to the access or update of your personal information please write to: Privacy Officer, Group Risk & Compliance, PO Box 4 Springwood QLD 4127.

Window tinting services warranty

This warranty is given by Automotive Assistance Services Pty Ltd ABN 42 130 999 709 (‘We’, ‘Us’ or ‘Our’) of 2649 Logan Road, Eight Mile Plains, Queensland, 4113. We are contactable by phoning 13 1905.

Warranty

We provide you with a lifetime warranty on the workmanship comprised in the automotive window tinting services We perform on your vehicle for as long as you or a member of your immediate family owns the vehicle (warranty period).

Subject to the terms and conditions of this warranty, if Our workmanship fails to comply with this warranty during the warranty period, We will replace such quantity of film affected by our defective workmanship. This warranty includes the labour costs to install the replacement film.

In respect of defects in the window film installed by Us, this warranty is limited to the extent of the warranties provided by the suppliers or manufacturers of that film (both in relation to scope and warranty period).

Warranty Claim Procedure

To be valid, a claim on this warranty must be made within 30 days after the fault first appears.

To obtain a warranty service, please call Us on 13 1905 and arrange for an inspection of the vehicle at a branch or service centre nominated by Us acting reasonably, taking into account your location.

Without limiting the other terms and conditions of this warranty, a warranty claim will not be allowed unless a sale receipt or other proof of purchase (eg. bank or credit card statement) is provided to Us when the warranty claim is made.

You will need to bring your vehicle to a branch or service centre nominated by Us acting reasonably, taking into account your location. You must allow Us and/or the manufacturer’s representative to perform an inspection and conduct tests to determine the cause and nature or the fault (if any).

Following the vehicle inspection and subject to it being a valid warranty claim, We will arrange a mutually convenient time at a location nominated by Us acting reasonably, taking into account your location to rectify the fault.

You must bear the cost of claiming this warranty including the cost of delivery and collection of the vehicle to and from the nominated locations.

Exclusions

This warranty does not cover:

  1. scratches, scrapes and chips (including damage caused by seat belt retraction chipping film);
  2. film that has had adhesive tapes or pressure sensitive stickers applied to it;
  3. film that has been altered removed or over coated with a different product;
  4. film that has been damaged due to a cracked or otherwise damaged window;
  5. inherent imperfections in the film, including those listed in Our quote;
  6. any damage to the film caused as a result of the windows being wound down within the first 48 hours, or cleaned within the first 21 days, of application of the film;
  7. any damage to the film caused as a result of cleaning windows with abrasive materials or ammonia based cleaning products;
  8. body defects, rust, or faulty rubber seals; or
  9. removal or flaking of paint during fitment of film or removal of adhesive tapes used during fitment.

Aftermarket accessories (for example, aerials, dashcams, GPS and reversing cameras) may need to be removed from your windscreen before services are performed. Even where due care is taken, the removal of those accessories may result in damage to those accessories or to your windscreen and you acknowledge that such damage does not, of itself indicate negligence on Our part. We will not be responsible for the removal of aftermarket accessories attached to Your window or for any damage to those accessories or Your window caused or contributed to by the removal of them or Your window except to the extent caused by our negligence.

We have no other liability under this warranty, including liability for any loss of your time, or vehicle use, or for any rental vehicle or transport costs. Neither of us will be liable to the other for loss of profits or anticipated profits or any indirect or consequential losses.

To the extent permitted by law, you agree that Our maximum liability to you is limited to the fees paid for the Services.

Non-transferable

This warranty is not transferable or assignable.

Consumer Guarantees

The benefits given to you by this warranty are in addition to other rights and remedies you have at law as a consumer of the goods and services to which the warranty relates.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to:

  1. cancel your service contract with us; and
  2. a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

This warranty does not purport to exclude any statutory rights available to you. Other than those statutory provisions which cannot be excluded, We exclude all conditions and warranties which may be implied by law. To the maximum extent permitted by law, Our liability for breach of any implied warranty or condition which cannot be excluded is restricted at Our option to the re-performance of the services or the payment of the cost of having those services re-supplied.

PRIVACY NOTICE

RACQ collects, holds and discloses your personal information (such as your name, address, email address and vehicle details) in accordance with the RACQ Privacy Policy which is available at: https://www.racq.com.au/privacy.

If you have any questions or comments regarding your privacy in relation to RACQ, please contact Us on 13 19 05 or email Us at privacy@racq.com.au. If you wish to make a complaint or otherwise do not agree with a decision made by RACQ in relation to the access or update of your personal information please write to: Privacy Officer, Group Risk & Compliance, PO Box 4 Springwood QLD 4127.

Auto Glass services warranty

This warranty is given by Automotive Assistance Services Pty Ltd ABN 42 130 999 709 (‘We’, ‘Us’ or ‘Our’) of 2649 Logan Road, Eight Mile Plains, Queensland, 4113. We are contactable by phoning 13 1905.

Warranty

We provide you with a lifetime warranty on the workmanship comprised in the windscreen and window replacement or repair services We perform on your vehicle (‘Services’) for as long as you or a member of your immediate family owns the vehicle (warranty period).

Subject to the terms and conditions of this warranty, if Our workmanship fails to comply with this warranty during the warranty period, We will rectify the fault free of charge.

In respect of defects in a windscreen or window installed by Us, this warranty is limited to the extent of the warranties provided by the suppliers or manufacturers of that windscreen or window (both in relation to scope and warranty period).

This warranty does not cover faults caused by: physical damage (including impact damage); abuse or misuse; negligent acts or omissions by the owner or any driver of the vehicle; environmentally induced deterioration; rust or corrosion; driving your vehicle or removing the masking tape before the expiration of the curing time specified on the front of this invoice; faults in your vehicle (including existing manufacturing vehicle faults or consequential damage caused by faults); temporary repairs; fair wear and tear; body defects; rust or faulty rubber seals, removal or flaking of paint during performance of the Services (including removal of adhesive tapes) used in performing the Services.

Aftermarket accessories (for example, aerials, dashcams, GPS and reversing cameras) may need to be removed from your windscreen before services are performed. Even where due care is taken, the removal of those accessories may result in damage to those accessories or to your windscreen and you acknowledge that such damage does not, of itself indicate negligence on Our part. We will not be responsible for the removal of aftermarket accessories attached to Your windscreen or window or for any damage to those accessories or Your windscreen or window caused or contributed to by the removal of them or Your windscreen or window, except to the extent caused by our negligence.

It is possible that during the repair process the windscreen can crack and become unrepairable. If this happens, then We will deduct the paid cost of the repair from the cost of a new windscreen.

Whilst We take necessary precautions to prevent any damage to your vehicle during the course of any work being carried out, We are not responsible for any loss or damage to your vehicle except to the extent that such loss or damage is caused by Our negligence.

We have no other liability under this warranty, including liability for any loss of your time, or vehicle use, or for any rental vehicle or transport costs. Neither of us will be liable to the other for loss of profits or anticipated profits or any indirect or consequential losses.

To the extent permitted by law, you agree that Our maximum liability to you is limited to the fees paid for the Services.

Non-OEM parts

Parts supplied by Us or Our authorised stockist in connection with the Services have been sourced from independent manufacturers and may or may not be genuine parts. Those parts comply with the manufacturer’s specifications for vehicles and the relevant Australian Standards.

Warranty Claim Procedure

To make a warranty claim, please call Us on 13 1905. Without limiting the other terms and conditions of this warranty, a warranty claim will not be allowed unless a sales receipt or other proof of purchase (e.g. bank or credit card statement) is provided to Us when the warranty claim is made.

We may direct you to take your vehicle to a branch or service centre nominated by Us acting reasonably, taking into account your location. You must bear the cost of claiming this warranty including the cost of delivery and collection of the vehicle to and from the nominated locations.

You must allow Us and/or the manufacturer’s representative to perform an inspection and conduct tests to determine the cause and nature or the defects or failure (if any).

Following the vehicle inspection and subject to it being a valid warranty claim, We will arrange a mutually convenient time at a location nominated by Us acting reasonably, taking into account your location to rectify the fault.

You must bear the cost of claiming this warranty including the cost of delivery and collection of the vehicle to and from the nominated locations.

Non-transferable

This warranty is not transferable or assignable.

Consumer Guarantees

The benefits given to you by this warranty are in addition to other rights and remedies you have at law as a consumer of the goods and services to which the warranty relates.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to:

  1. cancel your service contract with us; and
  2. a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

This warranty does not purport to exclude any statutory rights available to you. Other than those statutory provisions that cannot be excluded, We exclude all conditions and warranties which may be implied by law. To the maximum extent permitted by law, Our liability for breach of any implied warranty or condition which cannot be excluded is restricted at Our option to the re-performance of the services or the payment of the cost of having those services re-supplied.

PRIVACY NOTICE

RACQ collects, holds and discloses your personal information (such as your name, address, email address and vehicle details) in accordance with the RACQ Privacy Policy which is available at: https://www.racq.com.au/privacy.

If you have any questions or comments regarding your privacy in relation to RACQ, please contact us on 13 19 05 or email us at privacy@racq.com.au. If you wish to make a complaint or otherwise do not agree with a decision made by RACQ in relation to the access or update of your personal information please write to: Privacy Officer, Group Risk & Compliance, PO Box 4 Springwood QLD 4127.