What is direct debit and how does it work?

What is direct debit?

Direct Debit is a convenient, no fuss way to pay your annual RACQ Roadside Assistance or RACQ Lifestyle renewal. On this page, you’ll find useful information on the following topics: 

• Setting up direct debits

• Managing your direct debits

Setting up direct debits

How does direct debit work?

When you use direct debit, your RACQ Roadside Assistance or RACQ Lifestyle policy will be automatically renewed annually when the renewal fee is deducted from your nominated credit card or bank account on your renewal date, or the first business day thereafter if the debit day is not a banking day.

You will be sent your renewal notice approximately 4-6 weeks before your renewal date. This notice will remind you that you’ve set up a direct debit and that no further action is required from you. We do recommend that you check your nominated account details are current and that there are sufficient funds in your account before a payment is due.

How do I set up a direct debit?

You can set up a direct debit with a credit card or a bank account when you sign up for an RACQ Roadside Assistance or RACQ Lifestyle policy either online or with one of our friendly staff.

If you have an existing RACQ Roadside Assistance or RACQ Lifestyle policy and wish to switch your payments to direct debit, register or log into My RACQ. From here, you can click on your policy and select the manage my direct debit tile. Alternatively, you can call us on 13 1905 or visit your nearest RACQ store. Once your direct debit is set up, we’ll send you a confirmation certificate for your records. 

Does it cost anything to use direct debit to pay for RACQ products and services?

RACQ doesn’t charge any additional costs for you to pay your RACQ Roadside Assistance or RACQ Lifestyle renewal using direct debit. We suggest you contact your financial institution regarding any possible charges they may apply. 

How does RACQ handle my private information when I submit a direct debit request?

The information that you provide on the direct debit request will only be used by RACQ for the purpose intended. RACQ will take reasonable precautions to maintain the confidentiality of your records and account details in accordance with our Privacy Statement. 

Managing your RACQ Roadside Assistance or RACQ Lifestyle direct debits

How do I change or cancel a direct debit?

You can update where your direct debit payments are deducted from by registering with or logging into My RACQ, clicking on your policy and selecting the manage my direct debit tile.

You can also:

a. cancel or suspend the Direct Debit Request; or
b. change, stop or arrange an alternative payment method of an individual debit payment at any time by giving at least 15 business days notice prior to the due date.

To do so, contact us at PO Box 4, Springwood Qld 4127 or by telephoning us on 13 1905 during business hours. You can also contact your own financial institution, which must act promptly on your instructions.

What happens if there isn’t enough money in my account to process my direct debit?

Your financial institution may choose to dishonour the direct debit request if funds aren’t available in your nominated account. If this occurs, we’ll write to you and may reattempt the direct debit within 10 days depending on the financial institution’s dishonour reason. Please note if we are still unable to take payment after we have contacted you, your policy may be cancelled. 

Can I combine a direct debit for RACQ Roadside Assistance/RACQ Lifestyle and RACQ Insurance?

No, these payments each need to be arranged separately.  

Can I make my direct debit for RACQ Roadside Assistance or RACQ Lifestyle a monthly payment instead of an annual payment?

No. RACQ Roadside Assistance or RACQ Lifestyle is only available by annual direct debit.

For further detail you can read our Roadside Assistance Direct Debit terms and conditions.