Effective Date 1 July 2024. View previous versions.
By purchasing the RACQ Lifestyle product, you are bound by these terms and conditions (Terms and Conditions). These are subject to change without notice and so we recommend that you read these terms in full prior to applying for, and prior to any renewal of, a lifestyle product. For new products, the terms and conditions in effect at the commencement of your product will apply to that product until its next renewal. For product renewals, the terms and conditions in effect at the date of your renewal notice will apply to that renewal period. We will use reasonable endeavours to notify you of any changes to the Terms and Conditions by placing a notice on our website.
Eligibility
RACQ Lifestyle is available only to individuals who are Australian residents and who do not hold another membership eligible product. Only one membership may be granted per individual. RACQ may request evidence to verify eligibility. RACQ Lifestyle is for personal use only. It cannot be used for commercial purposes or to generate a profit. Each Applicant must provide correct personal details, including but not limited to, name, date of birth, address, phone number and email address.
What you get
Purchasers of RACQ Lifestyle that meet the relevant eligibility criteria become members of RACQ. Members are entitled to access a wide range of discounts and offers on RACQ products and services with RACQ Member Benefits.
RACQ Lifestyle does not provide access to RACQ Roadside Assistance, RACQ Insurance or RACQ Bank. To access these products you will need to purchase these separately.
Limitations
RACQ Lifestyle provides access to discounts and/or special offers on products and services provided by its Partners. These products and services are provided by Partners, not RACQ. They are subject to the terms and conditions issued by the relevant Third-Party Service Provider applicable to the relevant product or service.
Except for any rights that you are entitled to by law, RACQ accepts no responsibility for any loss or damage (whether direct, indirect, special or consequential) that arises from the provision or failure to provide any Partner products or services purchased or associated with a RACQ Lifestyle discount or special offer.
Using your information to market products and services to you
By taking out the RACQ Lifestyle product, you consent to receiving RACQ’s Member Benefits newsletter. If you do not wish to receive marketing communications (including the Member Benefits newsletter) you can choose to unsubscribe at any time.
Other Important Information
Misuse
RACQ reserves the right to terminate any RACQ Lifestyle product where intentional misuse has been identified.
RACQ may cancel your product where we consider (acting reasonably) that it is necessary or appropriate to do so to protect the health and safety of our staff or contractors or to comply with our workplace health and safety obligations to them.
Liability
To the extent permitted by law, RACQs maximum liability is limited to the refund of the RACQ Lifestyle fee paid by the member. Insurance coverage cost and risk are entirely your responsibility in all circumstances.
Discount changes and withdrawals
To the extent permitted by law, RACQ or its Partner may amend, limit or withdraw any applicable discounts or special offers.Refund entitlements
Except as otherwise stated in these Terms and Conditions, and to the extent permitted by law, any RACQ Lifestyle or other fees paid to RACQ are not refundable.Definitions
The following definitions are used throughout these Terms and Conditions:
- Partner: A third party entity which provides discounted services or special offers to RACQ members.
- Roadside Assistance: The suite of products offered by RACQ, including RACQ Everyday Lite, RACQ Everyday, RACQ Everyday Plus, RACQ Ultra Care, RACQ Ultimate Care, RACQ RV which provide various levels of Service entitlements.
RACQ Membership Terms and Conditions
RACQ Membership terms and conditions apply to all RACQ Members.
RACQ Membership is available to individuals and businesses that meet the relevant eligibility criteria.
Upon becoming an RACQ Member, the member agrees to be bound by the RACQ Membership Terms and Conditions and Constitution and any relevant product terms and conditions published by RACQ or one of its third-party providers, which may change from time to time. The RACQ Member will have the rights set out in the Constitution for their membership class.
The member will remain an RACQ Member unless RACQ Membership is terminated by the Constitution, or the member ceases to hold an eligible product.
Eligible products for RACQ Membership currently are:
- RACQ Lifestyle subscription
- RACQ Roadside Assistance (excluding Fleet Fee for Service)
- RACQ Insurance products (excluding CTP and Travel Insurance)
- RACQ Bank transaction and savings accounts, term deposits, home loans and personal loans
All terms and conditions are subject to change without notice.
For more information visit racq.com/terms to view:
All services are subject to confirmation and validation by RACQ Membership records. RACQ must be notified immediately if your RACQ Membership card is lost or stolen.