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13 1905
Mon-Fri: 6:00am - 11:00pm
Sat: 8:00am - 8:00pm
Sun: 8:00am - 5:30pm
General banking enquiries (international):
+61 7 3877 1908
Car or personal loan
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Personal lending enquiries (domestic):
13 1905
Mon-Thurs: 8:00am – 6:00pm
Fri: 8:00am - 5:30pm
Sat: 9:00am - 3:00pm
Personal lending enquiries (international):
+61 7 3877 1908
Home loan
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Home lending enquiries (Home lenders are available for appointments outside these hours):
13 1905
Mon–Fri: 9:00am - 5:00pm
Home lending enquiries (international):
+61 7 3877 1908
Internet banking or app
Online tasks
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General banking enquiries (domestic):
13 1905
Mon-Fri: 6:00am - 11:00pm
Sat: 8:00am - 8:00pm
Sun: 8:00am - 5:30pm
General banking enquiries (international):
+61 7 3877 1908
Manage your account
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General banking enquiries (domestic):
13 1905
Mon-Fri: 6:00am - 11:00pm
Sat: 8:00am - 8:00pm
Sun: 8:00am - 5:30pm
Fraudulent card transactions (Cuscal):
1300 705 750
General banking enquiries (international):
+61 7 3877 1908
Term deposits
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General banking enquiries (domestic):
13 1905
Mon-Fri: 6:00am - 11:00pm
Sat: 8:00am - 8:00pm
Sun: 8:00am - 5:30pm
General banking enquiries (international):
+61 7 3877 1908
Batteries
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Do you require a car battery now and have roadside assistance?
13 1111
General battery enquiries (domestic):
13 1905
General battery enquiries (international):
+61 7 3877 1908
Find an approved repairer
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Approved repairer enquiries (domestic):
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Approved repairer enquiries (international):
+61 7 3877 1908
Vehicle inspection
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Vehicle inspection bookings:
1800 629 501
Mon-Sun: 7:00am - 7:00pm
Window tinting
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Window tinting bookings:
1300 211 656
Mon-Fri: 8:00am - 5:00pm
Sat: 8:00am - 12:00pm
Windscreens
Feedback and complaints
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Feedback and complaints (domestic):
13 1905
Feedback and complaints (international):
+61 7 3877 1908
Fraud
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Fraudulent card transactions (Cuscal):
1300 705 750
General fraud reporting (domestic):
13 1905
General fraud reporting (international):
+61 7 3877 1908
Solar
Cancellations
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Insurance cancelations (domestic):
13 1905
Insurance cancelations (international):
+61 7 3877 1908
Boat, caravan and trailer
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Claims (domestic):
13 7202
Mon-Fri 7:00am - 7:00pm
Sat-Sun and public holidays 8:30am - 5:00pm
Claims (international):
+61 7 3877 1908
Car
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Claims (domestic):
13 7202
Mon-Fri 7:00am - 7:00pm
Sat-Sun and public holidays 8:30am - 5:00pm
Claims (international):
+61 7 3877 1908
CTP
Home
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Claims (domestic):
13 7202
Mon-Fri 7:00am - 7:00pm
Sat-Sun and public holidays 8:30am - 5:00pm
Claims (international):
+61 7 3877 1908
Pet
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Claims (domestic):
13 7202
Mon-Fri 7:00am - 7:00pm
Sat-Sun and public holidays 8:30am - 5:00pm
Claims (international):
+61 7 3877 1908
Travel
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Claims (domestic):
1300 207 371
Mon-Sun 8:00am - 9:00pm
Claims (international):
+61 2 8055 1696
Other
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General insurance enquiries (domestic):
13 1905
General insurance enquiries (international):
+61 7 3877 1908
Travel insurance:
1300 338 821
Mon-Fri 8am-8pm
Sat & Sun 9am-6pm
Payments
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General insurance enquiries (domestic):
13 1905
General insurance enquiries (international):
+61 7 3877 1908
Travel insurance:
1300 338 821
Mon-Sun 8:00am - 9:00pm
Member remediation
Car
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Home & Contents
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Pet
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View or change policy
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General insurance enquiries (domestic):
13 1905
General insurance enquiries (international):
+61 7 3877 1908
Travel insurance:
1300 338 821
Mon-Sun 8:00am - 9:00pm
Cancel my membership
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Membership enquiries (domestic):
13 1905
Membership enquiries (international):
+61 7 3877 1908
Tickets and discounts
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Member benefits enquiries (domestic):
13 1905
Member benefits enquiries (international):
+61 7 3877 1908
Financial relief
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Supporting vulnerability and hardship (domestic):
13 1905
Mon-Fri 8:30am - 5:00pm
Supporting vulnerability and hardship (international):
+61 7 3877 1908
Send us an email:
Bank: racqdisputeresolution@racq.com.au
Insurance: racqidisputeresolution@racq.com.au
Other: AMR@racq.com.au
Membership card
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Membership enquiries (domestic):
13 1905
Membership enquiries (international):
+61 7 3877 1908
My RACQ online account
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Membership enquiries (domestic):
13 1905
Membership enquiries (international):
+61 7 3877 1908
Notification of a deceased member
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Membership enquiries (domestic):
13 1905
Membership enquiries (international):
+61 7 3877 1908
Subscriptions and communication preferences
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Membership enquiries (domestic):
13 1905
Membership enquiries (international):
+61 7 3877 1908
Other
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Talk to our friendly staff (domestic):
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Talk to our friendly staff (international):
+61 7 3877 1908
Hearing impaired (text telephone or text typewriter):
13 3677
Buy or upgrade Roadside
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Roadside enquiries (domestic):
13 1905
Roadside enquiries (international):
+61 7 3877 1908
Cancel
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Roadside enquiries (domestic):
13 1905
Roadside enquiries (international):
+61 7 3877 1908
Change vehicle
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Roadside enquiries (domestic):
13 1905
Roadside enquiries (international):
+61 7 3877 1908
Need assistance
Payments
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Roadside enquiries (domestic):
13 1905
Roadside enquiries (international):
+61 7 3877 1908
Holidays
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Travel Agents - bookings and enquiries:
1300 888 449
Mon-Fri 9:00am - 5:00pm
International driver's permit
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Travel enquiries (domestic):
1800 680 050
Travel enquiries (international):
+61 7 3877 1908
Travel insurance
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Travel Insurance:
1300 338 821
Frequently asked questions
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Things to note
Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Terms, conditions, fees, charges and lending policies apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, and consider if appropriate for you before deciding.
Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.
Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the Product Disclosure Statement (PDS) and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.