Insurance tasks you can do online
Car insurance tasks you can do online
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How do I change the vehicle listed on my car insurance policy?
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How do I change the address on my car insurance policy?
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How do I defer my direct debit payment for my car insurance?
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How do I change my direct debit details for my car insurance?
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How do I download a Certificate of Currency for my car insurance?
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How do I switch to monthly payments for my car insurance?
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How do I view my car insurance policy documents (e.g. Certificate of Insurance, policy change and renewal documents)?
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How do I make a car insurance claim?
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How do I save my car insurance claim form?
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How do I resume my car insurance claim form?
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How do I cancel my car insurance?
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How do I renew my car insurance online?
Home & contents insurance tasks you can do online
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How do I change my home insurance sum insured?
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How do I change my contents insurance sum insured?
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How do I change the 'items covered away from home' my contents insurance covers?
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How do I defer a direct debit payment for my home and/or contents insurance?
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How do I change my direct debit details for my home and/or contents insurance?
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How do I download a Certificate of Currency for my home and/or contents insurance?
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How do I view my home and/or contents insurance policy documents (e.g. Certificate of Insurance, policy change and renewal documents)?
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How do I make a home and/or contents insurance claim?
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How do I save my home and/or contents insurance claim form?
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How do I resume my home and/or contents insurance claim form?
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How do I cancel my home and/or contents insurance?
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How do I renew my home and/or contents insurance online?
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How do I switch to monthly direct debit payments for my home and/or contents insurance?
Pet insurance tasks you can do online
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How do I download a Certificate of Currency for my pet insurance?
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How do I view my pet insurance policy documents (e.g. Certificate of Insurance, policy change and renewal documents)?
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How do I make a pet insurance claim?
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How do I save my pet insurance claim form?
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How do I resume my pet insurance claim form?
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How do I cancel my pet insurance?
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How do I renew my pet insurance online?
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How do I defer a direct debit for my pet insurance?
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How do I change my direct debit details for my pet insurance?
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How do I switch to monthly direct debits for my pet insurance?
Roadside tasks you can do online
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How do I request roadside assistance?
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How do I upgrade my roadside assistance cover?
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How do I change the vehicle listed on my roadside assistance?
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How do I set up a direct debit payment for my roadside assistance?
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How do I change my direct debit payment details for my roadside assistance?
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How do I cancel my roadside assistance?
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How do I renew my roadside assistance online?
Membership tasks you can do online
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How do I update my phone number?
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How do I update my email address?
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How do I update my postal address?
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How do I change my password?
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How do I choose whether I want RACQ to send me emails or letters in the mail?
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How do I order a physical membership card?
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How do I download a digital membership card?
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How do I notify RACQ that a member is deceased?
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How do I find my Payment Reference Number (PRN)?
Things to note
Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Terms, conditions, fees, charges and lending policies apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, and consider if appropriate for you before deciding.
Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.
Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the PDS and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.